Supervisor

Torsap Thai Kitchen; Kaukauna (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for professional growth

Dynamic work environment

Job summary

Torsap Thai Kitchen in Kaukauna, WI is seeking an Assistant Front of House Manager and On and Off Site Event Leader. You will oversee guest experience, coordinate events, and lead staff to ensure exceptional service. Candidates should have previous experience in hospitality management, strong leadership, and communication skills. Join a dynamic team committed to delivering outstanding guest experiences in a vibrant atmosphere.

Qualifications

• Previous experience in hospitality management or banquet services.
• Ability to manage and motivate a diverse team.
• Flexible availability including nights and weekends.

Responsibilities

• Ensure exceptional customer service and smooth operations during events.
• Assist with planning and executing events.
• Supervise and train front-of-house staff.
• Oversee day-to-day operations.
• Handle guest concerns professionally.
• Work closely with kitchen and event coordinators.
• Manage inventory and supplies.
• Follow health and safety protocols.

Skills

Leadership skills

Communication

Problem-solving

Customer service

Tools

POS systems

Hospitality management software

Job description

Job Posting: Assistant Front of House Manager and On and Off Site Event Leader

Location: Van Abel’s of Hollandtown

Job Type: Full-Time

About Us: Van Abel’s of Hollandtown is a historic and dynamic establishment, known for providing outstanding service and creating memorable experiences for our guests. We specialize in hosting corporate events, weddings, and other special occasions. We are seeking an enthusiastic, driven, and customer-oriented individual to join our team. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we would love to hear from you!

Job Responsibilities

• Guest Experience Management: Ensure exceptional customer service and smooth operations during events, fostering a welcoming and professional environment for all guests.
• Event Coordination: Assist with the planning, setup, and execution of banquets, weddings, corporate events, and other large functions. As a Catering leader you will go on events and execute the event. Ensure that all event specifications are met to exceed client expectations.
• Team Leadership: Supervise and train front-of-house staff, including servers, bartenders, and banquet attendants, to ensure a high level of service. Lead by example, ensuring team members uphold company standards.
• Front of House Operations: Oversee day-to-day operations, including managing guest arrivals, reservations, seating arrangements, and maintaining cleanliness and organization of the front of house. Front of house also includes the bar, off site catering and on site banquet aspects of our organization.
• Problem Resolution: Handle any guest concerns or issues in a calm and professional manner, ensuring quick resolution and maintaining guest satisfaction.
• Collaboration with Other Departments: Work closely with the kitchen, bar, and event coordinators to ensure seamless event execution.
• Inventory and Supply Management: Ensure that necessary supplies and equipment are available and properly maintained for events and day-to-day operations.
• Compliance and Safety: Maintain a safe and secure environment by following all health and safety protocols and ensuring staff adherence to the same standards.

The position will be 50% Front of House Duties and 50% On and Off Site event leader.

Requirements

• Previous experience in hospitality management or front-of-house/banquet services.
• Strong leadership and interpersonal skills with the ability to manage and motivate a diverse team.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment while maintaining a positive and professional attitude.
• Flexible availability, including nights, weekends, and holidays, depending on event schedules.
• Knowledge of event planning and coordination is a plus.
• Proficiency in using POS systems and other hospitality management software.
• A passion for providing exceptional service and creating lasting impressions for guests.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• Be part of a team that prides itself on delivering unforgettable guest experiences.