Hospitality Manager

Uccello’s Hospitality Group; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Complimentary dining

Paid Parental Leave

Medical, Dental, Vision Insurance

Tuition Discount

Employee Assistance Program

Weekly paycheck

Job summary

Uccello’s Hospitality Group in Grand Rapids is seeking a full-time manager. The role focuses on ensuring excellent guest service while managing events and training staff to create a positive work environment.

Applicants should have a strong background in food service, event planning, and effective communication skills. Additional benefits include complimentary dining experiences, paid parental leave, and a supportive company culture.

Qualifications

• 21 years of age or older.
• At least three years of experience in full-service casual dining.
• Ability to communicate effectively in the restaurant's operating language.

Responsibilities

• Ensure guests receive friendly and courteous service.
• Manage all in-house and off-site events from start to finish.
• Train team members to achieve service and operational excellence.

Skills

Customer service

Food and beverage knowledge

Event planning

Basic math skills

Microsoft Office

Tools

POS system

Job description

Job Description

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of team members and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed and assist all team members to ensure guest service standards and efficient operations.
• Continually strive to develop the team members in all areas.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Be knowledgeable of restaurant policies regarding personnel and operations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.
• Understand completely all policies, procedures, standards, specifications, and guidelines.
• Manage all in house and off site events from the initial Event Request to the conclusion of the event.

Location: Grand Rapids, MI

Employment Type: Full-Time

Salary: Competitive

Job Description

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of team members and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed and assist all team members to ensure guest service standards and efficient operations.
• Continually strive to develop the team members in all areas.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Be knowledgeable of restaurant policies regarding personnel and operations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, team members and guests.
• Understand completely all policies, procedures, standards, specifications, and guidelines.
• Manage all in house and off site events from the initial Event Request to the conclusion of the event.

Requirements

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of the restaurant’s operating area.
• Have knowledge of service and food and beverage, generally involving at least three years of experience in full service, casual dining.
• Experience with full service alcohol serving facilities is desirable.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Experience with Event Planning is a Plus
• Have basic computer knowledge in Microsoft Office and the use of email.
• Be able to work in a standing position for long periods of time.
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Availability on Nights and Weekends

Compensation And Benefits

• An outstanding culture with a local, family-owned company
• Complimentary dining experiences at all of our restaurants for you and your guests.
• Paid Parental Leave
• Medical, Dental, Vision, Life Insurance for Full Time Managers
• Employee Assistance Program
• Tuition Discount at Davenport University
• A weekly paycheck!
• Potential- Our company growth and leadership development program will help you achieve your career goals.