Supervisor

Torsap Thai Kitchen; Hemet (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

Airtopia is seeking highly energetic and customer-savvy individuals who love trampolines and want a fun, team-focused work environment. The Shift Lead is the backbone of the Airtopia team, supervising park operations, enforcing policies, and helping to deliver an exceptional guest experience.

Pay is $17.90/hr with availability of 25–30 hours per week, daytime and weekend/evening shifts. Responsibilities include supervising staff, engaging guests, coaching teammates, handling cash, and

Qualifications

• Experience supervising a team in a fast-paced environment.
• Strong customer service and communication skills.
• Willingness to work daytime and weekend/evening shifts.

Responsibilities

• Supervise, organize, and delegate staff's daily duties.
• Engage customers in a friendly and informed manner.
• Coach and develop other employees.
• Upsell Airtopia products and services.
• Work across all departments as needed.
• Supervise cash register operations and reconcile cash.
• Address customer concerns while enforcing policies.
• Communicate with management and staff.
• Assist with parties, corporate events, and park cleanup.
• Open and close the facility; maintain cleanliness and operations.
• Enforce policies and provide staff training.
• Complete additional park tasks as assigned.

Skills

Excellent communication skills

Ability to remain calm and think on你的前

Exceptional customer service

High energy level

Strong organizational skills

Experience supervising team

Experience managing groups

Proficient reading and writing skills

CPR / First Aid certification

General computer/tablet proficiency

Job description

Job Summary

Airtopia is searching for highly energetic and customer-savvy individuals who LOVE the idea of working in a trampoline adrenaline park and who are looking for a truly unique and fun work environment. If you love trampolines and you are what your friends call an extrovert, then the Airtopia team wants you! The Shift Leader is a specialized role within the Airtopia Team. Shift Leads are the backbone of the Airtopia team, managing the experience in our family-oriented environment. Shift Leads interact with kids and parents alike, enforcing policies and helping to facilitate the best experience possible.

Pay : $17.90/hr

Availability: 25-30 hours per week. Daytime availability and weekend/evening availability required.

Responsibilities:

• Supervise, organize, and delegate 'Court Monitor' staff's daily duties
• Engage customers in a friendly and well-informed manner about the park
• Coach and develop other employee's growth at Airtopia
• Up-sell Airtopia products and services to park guests
• Work in all departments, including front desk, cafe, facilities, reservations, trampoline courts, and activity monitoring stations, as needed
• Supervise cash register operations and reconcile cash drawers
• Empathetically address customer concerns while firmly and consistently applying Airtopia policies
• Communicate clearly and frequently with management and court monitors
• Provide assistance with parties, corporate events, and park cleanup
• Open and close the facility -- take ownership of park cleanliness and operations
• Enforce, and ensure your staff is enforcing, Airtopia policies and procedures
• Assist with and attend staff training sessions
• Complete office and other park tasks, as assigned

Skills:

• Excellent communication skills
• Ability to remain calm and think on your feet
• Exceptional customer service skills and ability to relate to customer concerns
• High energy level and a positive attitude
• Ability to follow procedures and direction
• Strong organizational skills and ability to prioritize tasks
• Proficient reading and writing skills
• Experience supervising team
• Experience managing groups
• Experience scheduling breaks, delegating responsibilities, and providing upper management with feedback on staff performance
• Previous or current CPR / First Aid certification is a plus
• General computer/tablet proficiency