Manager

Urban Air Adventure Parks; Bloomingdale (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Urban Air Bloomingdale is seeking a hands‑on Manager to lead daily operations and drive the team to deliver outstanding guest experiences. You will coach staff, develop scheduling, and uphold safety and service standards within a fast‑paced entertainment environment.

The role emphasizes culture, accountability, and guest satisfaction, with weekend/evening availability. Candidates should have prior supervisory experience in hospitality and a strong communication style.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants) preferred.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Brand Ambassador and Culture Champion.
• Demonstrated ability in developing team members in areas of responsibility.
• Professional, energetic, self‑motivated, able to motivate others, and have a positive attitude.
• Computer skills essential – Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct consistently displayed to set an example for staff.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention, coaching, discipline, and ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet business needs and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Respond to all aspects of the operation including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

Skills

Supervisory experience

Customer service leadership

Team motivation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

JOB SUMMARY

Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. The Manager will motivate, instill accountability, and drive results while maintaining a Culture of Activating Awesome. The role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention, coaching, discipline, and ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet business needs and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Respond to all aspects of the operation including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

QUALIFICATIONS

• 1+ year supervisory or management experience required.
• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants) preferred.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Brand Ambassador and Culture Champion.
• Demonstrated ability in developing team members in areas of responsibility.
• Professional, energetic, self‑motivated, able to motivate others, and have a positive attitude.
• Computer skills essential – Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct consistently displayed to set an example for staff.
• Ability to enthusiastically interact with others.
• Adaptability, flexibility, general enthusiasm for the business.
• Strong communication skills; ability to write and verbally communicate clearly and concisely.
• Willing to learn and adapt to changes or challenges.
• Ability to establish working relationships with all employees, management, and vendors.
• Exercise good judgment in decision making.
• Appreciation of diversity (thought, ethnic, gender, etc.).
• Must be able and willing to work weekends, evenings, and holidays.

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate, and empower team members.
• Align team members with Urban Air culture by balancing seriousness and fun.
• Take initiative and recognize problems to problem‑solve.
• Set goals and convert plans into action.
• See patterns in performance and strategize solutions.
• Open to feedback and self‑improvement.
• Hold oneself accountable for high personal standards of conduct and professionalism.
• Serve as a role model by demonstrating and upholding Urban Air policies and standards.

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required.
• Work in noisy, fast‑paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 pounds.

EEO STATEMENT

Urban Air Bloomingdale is an equal opportunity employer.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.