Supervisor

LAZ Parking; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

LAZ Parking is seeking a Supervisor - Parking Operations in Cleveland to oversee frontline staff across several parking locations. The role emphasizes maintaining a welcoming customer environment, ensuring smooth operations, and managing reports related to revenue and garage data.

The successful candidate will have strong communication skills, a track record in team leadership, and a commitment to excellent customer service.

Qualifications

• Strong communication and interpersonal skills.
• Ability to lead a frontline team of 20+ employees.
• Proficient in English, reading and writing.
• Excellent customer service orientation.
• Experience resolving customer issues calmly and effectively.

Responsibilities

• Oversee frontline staff across multiple parking properties and ensure smooth daily operations.
• Conduct pre-shift huddles and mentor staff on day-to-day activities.
• Run reports related to daily revenue, payments, and garage data as requested by management.
• Assist in scheduling and coordinating staff across locations within a defined radius.
• Maintain professional customer relations and address issues promptly.

Skills

Communication skills

Team leadership

English proficiency

Customer service

Conflict resolution

Education

High school diploma or GED

Job description

Position Details**

Position:

Supervisor - Parking Operations

Schedule:

Thursday-Sunday 4pm-12am

The Spirit Of The Position

The Supervisor oversees the facilities during the morning rush, creating an efficient and welcoming atmosphere for our customers and clients, while coordinating & supervising all frontline staff across the properties. This position responds to all locations within the Bedrock portfolio.

Principal Job Duties

• Carries out all daily, weekly, and monthly tasks assigned by the Project Manager.
• Ensures staff adheres to rules of conduct, policies, and procedures.
• Oversees locations within a 7-block radius; making regular rounds to all locations required ensuring all equipment is functioning and frontline are positioned correctly.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Conducts pre-shift huddles with staff.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.
• Must have the ability to work any shift on any day as the operation requires.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• De-escalation or conflict resolution i.e. security experience preferred but not required.
• Strong customer service experience.
• Valid driver's license is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to lead a frontline team of 20+ employees.
• Ability to speak, read, and comprehend the English language.
• Ability to direct workflows of multiple departments.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status

Non Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.