Event Staff

LAZ Parking; Pawtucket (RI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Growth Opportunities

Pay Activ

Paid training

Free uniform

Health coaching resources

Employee Assistance Program (EAP)

Smoking cessation program

401(k) with employer match

Medical, dental, vision plans

Job summary

LAZ Parking is seeking an Event Staff member in Pawtucket, RI to serve as the frontline representative at events, greeting guests and guiding parking access.

You will collect fees, distribute tickets, and maintain order, ensuring smooth traffic flow and customer safety in various outdoor conditions until events end.

Qualifications

• High school diploma or GED required.
• 2+ years in a customer service role.
• Parking industry experience preferred but not required.
• Previous experience working in outdoor/extreme weather conditions preferred.

Responsibilities

• Meet and greet each customer with courtesy and great customer service.
• Collect fees and provide correct change.
• Understand and know how to handle the different types of parkers (tenants, visitors, employees, administration, etc.).
• Understand surroundings and event details to answer questions.
• Distribute tickets (proof of purchase) accurately to each customer.
• Expedite traffic flow in a timely fashion.
• Ensure skaters move on ice and follow rules.
• Adhere to dress code and work outside in all weather; stand for 3–6 hours.
• Follow safety standards.
• Communicate with management, supervisors, and traffic directors.
• Prepare and reconcile reports.
• Answer customer service questions and refer questions to supervisor when applicable.
• Take direction from managers during emergencies.
• Distribute breaks when Manager isn't present.
• Distribute walkie-talkies, vests, and hand warmers in morning; pick up at close.
• Communicate with manager before making decisions.
• Ensure staff perform as required.
• Train newly hired employees.

Skills

Customer service

Cash handling

Communication

English proficiency

Teamwork

Education

High school diploma or GED

Job description

What's in it for you?

• Growth Opportunities


• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately


• Paid training


• Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & ResourcesOne‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.


• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.


• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match


• Medical, dental, vision - 3 plan options!

The Spirit of the Position

The Event Staff members are the frontline personnel responsible for greeting, engaging and interacting with all customers attending events.

Event Schedule

• Saturday March 16, 2024 - 4:00 PM


• Saturday April 6, 2024 - 7:30 PM


• Saturday April 13, 2024 - 7:30 PM


• Saturday April 27, 2024 - 7:30 PM


• Saturday May 11, 2024 - 7:30 PM


• Saturday May 25, 2024 - 4:00 PM


• Saturday June 8, 2024 - 7:30 PM


• Wednesday June 26, 2024 - 7:30 PM


• Friday July 5, 2024 - 7:30 PM


• Saturday July 27, 2024 - 7:30 PM


• Saturday August 10, 2024 - 7:30 PM


• Saturday August 17, 2024 - 7:30 PM


• Saturday August 31, 2024 - 7:30 PM


• Saturday September 21, 2024 - 7:30 PM


• Saturday October 5, 2024 - 7:30 PM


• Sunday October 13, 2024 - 4:00 PM


• Saturday October 26, 2024 - 8:00 PM

Principal Job Duties

• Meet and greet each customer with courtesy and great customer service.


• Collect fees and provide correct change.


• Understand and know how to handle the different types of parkers i.e. tenants, visitors, employees, administration, etc.


• Understand the surroundings and event details in order to answer questions


• Accurately distribute tickets (proof of purchase) to each customer.


• Expedite the traffic flow in a timely fashion.


• Making sure skaters are always moving on ice and following rules.


• Adhere to dress code - Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3-6 hours)


• Follow all safety standards.


• Communicate with management, supervisors and traffic directors.


• Prepare and reconcile reports.


• Answer customer service questions concerning parking and the answer general customer inquiries in a courteous, professional and effective manner and refer questions to the supervisor when applicable.


• Will be expected to take direction from Managers, Supervisors and emergency responders during emergencies.


• Making sure breaks are being properly distributed when Manager is not present.


• When working in the morning, distributing walkie‑talkies, vests, hand warmers


• When closing, picking up all walkie‑talkies, vests, and picking up cones.


• Communicating with manager before making any decisions.


• Making all employees are doing what they are expected.


• Train newly hired employees

Education

• High school diploma or GED required.

Experience

• 2+ years in a customer service role


• Experience handling cash, conducting monetary transactions


• Parking industry experience is preferred but not required.


• Previous experience working in outdoor/extreme weather conditions preferred.

Skills

• Ability to communicate professionally and effectively.


• Ability to handle challenging and at times, emotionally charged situations.


• Must be able to work unsupervised.


• Ability to speak, read, and comprehend the English language.


• Must be able to work standing‑up/on‑feet for extended periods of time.


• Demonstrates a sense of urgency and timeliness.


• Demonstrate the ability to seek improvement.


• Excellent teambuilding and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.