Supervising Medical Billing Clerk [RP-N]

10 Roswell Park Cancer Institute; Washington; On-site; USD 50,000 - 61,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Supervising Medical Billing Clerk to lead a team of billing professionals, ensure accurate and timely claims, and support our financial operations that sustain patient care. The role blends leadership, problem-solving, and revenue cycle expertise.

You will coach staff, monitor production, resolve complex billing issues, and collaborate with patients, insurers, and internal teams.

Qualifications

• Experience in medical billing, patient accounts, revenue cycle, or healthcare finance.
• Leadership or supervisory experience with a focus on coaching and team development.
• Knowledge of insurance billing requirements, reimbursement processes, and third-party payer guidelines.

Responsibilities

• Supervise, train, and support a team of medical billing professionals.
• Monitor billing activity, account accuracy, and staff productivity to ensure timely claim submission and follow-up.
• Serve as a resource for complex billing questions, account discrepancies, and reimbursement issues.

Skills

Medical billing experience

Team leadership

Revenue cycle knowledge

Analytical/problem solving

Communication skills

Customer service

Education

Associate’s degree

High School diploma with 3+ years experience

Tools

Billing software

Job description

Title and Details

Title: Supervising Medical Billing Clerk [RP-N] Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Patient Accounts Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America)

Summary

About the Role: As a Supervising Medical Billing Clerk, you'll lead a team responsible for ensuring accurate and timely medical billing while supporting the financial operations that help deliver outstanding patient care. This role combines team leadership, problem-solving, and revenue cycle expertise to ensure billing processes run smoothly and efficiently. If you enjoy coaching others, improving processes, and tackling complex billing challenges, this could be the right opportunity for you. The starting annual salary for this position is $55,817 and this can include a full comprehensive benefits package. This will also include an additional geographic differential of $4.09/hr.

What You'll Do

• Supervise, train, and support a team of medical billing professionals.
• Monitor billing activity, account accuracy, and staff productivity to ensure timely claim submission and follow-up.
• Serve as a resource for complex billing questions, account discrepancies, and reimbursement issues.
• Work with patients, insurance carriers, auditors, and internal teams to resolve billing concerns.
• Review production reports, identify issues, and implement solutions to minimize billing delays.
• Monitor open accounts and outstanding balances, ensuring timely resolution.
• Recommend and support process improvements that enhance efficiency and accuracy.
• Assist with staffing coverage and maintain a hands-on understanding of billing workflows.

What You'll Bring

• Experience in medical billing, patient accounts, revenue cycle, or healthcare finance.
• Knowledge of insurance billing requirements, reimbursement processes, and third-party payer guidelines.
• Leadership or supervisory experience with a focus on coaching and team development.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Experience working with billing systems, reports, and healthcare data.
• A commitment to accuracy, accountability, and continuous improvement.

Who Will Be Successful in This Role?

• Enjoy leading and developing others.
• Can balance day-to-day operations with long-term process improvement.
• Thrive when solving complex billing and reimbursement challenges.
• Have a strong eye for detail and a commitment to quality.
• Build positive relationships with staff, patients, and external partners.

Why You'll Love Working Here

• At Roswell Park Comprehensive Cancer Center, every role contributes to advancing cancer care, research, and innovation.
• You’ll be part of a mission-driven organization where your leadership helps support the financial processes that allow patient care and research to thrive.
• We offer: Meaningful work that supports patients and the fight against cancer.
• A collaborative environment that values leadership, teamwork, and professional growth.
• Comprehensive health, dental, vision, and retirement benefits.
• Opportunities to develop your career within a nationally recognized cancer center.

Qualifications

1. Associate’s degree and the equivalent of one (1) year of full-time experience in medical billing and follow-up procedures or a related field; or 2. High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in medical billing and follow-up procedures or related field. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.