Specialty Medical Billing Supervisor

Roswell Park Comprehensive Cancer Center; Washington; On-site; USD 63,000 - 85,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center seeks a Specialty Medical Billing Supervisor to lead billing operations for advanced oncology services such as Bone Marrow Transplant and CAR-T therapy. You will guide daily workflows, optimize reimbursements, and collaborate across departments to reduce denials and improve cash flow.

You will coach a billing team, supervise complex workflows, and ensure accurate claims processing while maintaining exceptional patient service and compliance with

Qualifications

• Bachelor's degree or equivalent in a HIM, business, or related field with oncology billing experience.
• Associate's degree with 5+ years of oncology/reimbursement billing experience.
• High School diploma with 7+ years of oncology/revenue cycle billing experience.

Responsibilities

• Oversee daily billing operations for complex oncology and specialty services.
• Monitor queues, claim quality, and team productivity to ensure timely submissions.
• Support staff performance, workflow, and operational efficiency.
• Review high-dollar accounts to identify risks and resolution strategies.
• Lead escalations and appeals for high-value denied or underpaid claims.
• Partner with coding, clinical, and patient access teams to improve processes.
• Help prevent denials by aligning practices with payer rules.
• Analyze trends and prepare reports on productivity and denial performance.
• Support internal audits, compliance initiatives, and revenue integrity.
• Assist patients and payers with billing inquiries and promote a positive experience.
• Provide ongoing coaching and mentorship to staff.

Skills

Billing leadership

Billing processes

Denials management

Analytical thinking

Coaching

Compliance

Communication

Team mentoring

Education

Bachelor's degree in Health Information Management, Business, or related field

Associate's degree in Health Information Management, Business, or related field

High School diploma or equivalent

Job description

Title: Specialty Medical Billing Supervisor

Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Patient Accounts Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

Summary

About the Role: At Roswell Park Comprehensive Cancer Center, the work happening behind the scenes is just as important as the care happening at the bedside. We're seeking a Specialty Medical Billing Supervisor to lead a team responsible for the billing and reimbursement of some of the most advanced cancer treatments available today. In this role, you'll provide day-to-day leadership for billing operations supporting complex oncology services such as Bone Marrow Transplant (BMT), CAR-T therapy, Gamma Knife radiosurgery, robotic-assisted procedures, and other highly specialized treatments. You'll help ensure claims are processed accurately and efficiently, support your team’s success, and work collaboratively across departments to minimize denials and optimize reimbursement. This is an excellent opportunity for an experienced healthcare billing professional who enjoys leading people, solving complex reimbursement challenges, and supporting an organization dedicated to improving the lives of patients with cancer. The starting annual salary for this position is $73,755 and this can include a full comprehensive benefits package.

What You'll Do:

• Oversee daily billing operations for complex oncology and specialty services
• Monitor work queues, claim quality, and team productivity to ensure timely claim submission and follow-up
• Support staff performance, workflow management, and operational efficiency
• Review high-dollar and high-complexity accounts to identify reimbursement risks and resolution strategies
• Guide the resolution of complicated billing issues involving authorizations, medical necessity requirements, payer policies, and reimbursement disputes
• Lead escalations and appeals for high-value denied or underpaid claims
• Partner with coding, clinical, patient access, utilization review, managed care, and other operational teams to improve processes and resolve barriers
• Help prevent denials by ensuring billing practices align with payer requirements and regulatory guidelines
• Analyze trends and prepare reports on productivity, denial performance, claim quality, and operational metrics
• Support internal audits, compliance initiatives, and revenue integrity efforts
• Assist patients and payers with billing inquiries while promoting a positive customer experience
• Provide ongoing coaching, education, and mentorship to billing team members

What You'll Bring:

• Have experience leading healthcare billing, revenue cycle, or reimbursement teams
• Understand hospital and professional billing processes, insurance requirements, and claims management
• Have experience with complex healthcare services, specialty reimbursement, oncology billing, or other high-acuity medical specialties
• Are skilled at resolving denials, payment variances, and reimbursement challenges
• Enjoy coaching and developing team members
• Can balance operational priorities while maintaining a high level of accuracy and compliance
• Communicate effectively with staff, providers, payers, and organizational leaders
• Use data and reporting to identify trends, improve performance, and support decision-making
• Thrive in a fast-paced environment where problem-solving and collaboration are essential

Who Will Be Successful in This Role:

• People-focused leaders who enjoy developing and mentoring others
• Analytical thinkers who can navigate complex reimbursement scenarios
• Strong communicators who build productive relationships across departments
• Proactive problem-solvers who look for opportunities to improve workflows and reduce denials
• Detail-oriented professionals who are committed to compliance, accuracy, and operational excellence
• Driven by the understanding that their work directly supports patient care and organizational success

Why You'll Love Working Here:

At Roswell Park, you'll be part of a nationally recognized cancer center where every role contributes to a mission larger than ourselves: eliminating cancer through patient care, research, education, and community engagement. When you join our team, you'll enjoy: Meaningful work that directly supports patients receiving life-saving cancer treatment The opportunity to work alongside highly skilled clinical, operational, and administrative professionals A collaborative environment that values innovation, teamwork, and continuous improvement Opportunities for professional growth, leadership development, and ongoing learning The chance to make a measurable impact on both the patient experience and organizational success A mission-driven culture focused on advancing cancer care and improving lives.

Qualifications:

• 1. Bachelor's degree in Health Information Management, Business, or a related field and the equivalent of three (3) years of medical billing experience in oncology or complex procedural services;
• 2. Associate's degree in Health Information Management, Business, or a related field and the equivalent of five (5) years of medical billing experience in oncology or complex procedural services;
• 3. High School diploma or High School Equivalency diploma and the equivalent of seven (7) years of medical billing experience in oncology or complex procedural services. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center

America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.