Superintendent, (Rep) Technical Support UTLO

Metropolitan Transportation Authority (MTA); New York (NY); Sur place; USD 127 000 - 156 000; Plein temps

Résumé du poste

Metropolitan Transportation Authority (MTA) seeks a Superintendent of Technical Support to lead the planning and management of maintenance research and standardization efforts across R&D and Industrial Standards. The role focuses on improving safety, reliability, and productivity at East New York Depot in Brooklyn.

You will oversee CMMS development, maintenance procedures, and data-driven process improvements while coordinating with Facilities, Maintenance, and Bus Operations teams.

Qualifications

• 6 years of professional experience.
• 2 years of managerial/supervisory experience.

Responsabilités

• Enact and manage the NYCT/MTA Computer Maintenance Management System (CMMS).
• Develop and implement a new NYCT/MTA CMMS.
• Train staff across levels on system changes and best practices.

Connaissances

Vehicle maintenance

Facilities maintenance

Personnel development

Decision making

Verbal communication

Written communication

Outils

Oracle CMMS

PL/SQL

Relational databases

Microsoft Office

Description du poste

Description

JOB INFORMATION:

Title

Superintendent, Technical Support

Authority

TA/OA/MTABUS

Department

Operations Support

Division/Unit

Business Process Reengineering

Location

East New York Depot, 25 Jamacia Ave, Brooklyn

Hours

Various

Telework (if Applicable)

Reporting Manager (if Applicable)

Deadline (if Applicable)

November 2nd, 2026

Compensation

$141,666 – Grade E

Position Summary

This position will be assigned to the following units: Research & Development, Industrial Standards, Methods & Procedures & Maintenance Support. This position in R&D will be responsible for planning and managing research into bus technology that could potentially benefit NYCT by improving safety, reliability, customer satisfaction and productivity. In Industrial Standards will assist in developing the normalization of DOB’s maintenance tasks with industry standards. Assist in development and implementation of Depot/Shop productivity improvements and promote safe working conditions by analyzing work process, tools, & equipment. Maintenance Support functions are as follows: development and/or revision of maintenance procedures and bills of materials to incorporate improved work practices and new technology.

Responsibilities

This position is responsible to enact and manage the NYCT/MTA Computer Maintenance Management System (CMMS), and develop and implement a new NYCT/MTA CMMS.

Responsibilities Include, But Are Not Limited To The Following

• Responsible for supporting Facilities, Non-Rev Support Fleet, and Bus Operations through the ongoing observation and evaluation of the business processes that inform all aspects of Enterprise Asset Management and all levels of performance analysis and reporting. The incumbent will train all levels of staff, with an emphasis on the represented workforce.
• Using operational support information systems to efficiently carry out their responsibilities to accurately record asset maintenance and repair actions. Identify opportunities to improve the systems. Identify deficiencies in business processes, support systems or information sources and recommend, develop, and implement a remediation plan.
• Ensure depot staff are aware of changes to policies, procedures or features that impact their use of the information systems and information sources that impact their job responsibilities.

Education And Experience

• 6 years of professional experience.
• 2 years of Managerial/Supervisory Experience.

Desired Skills

• Knowledge of vehicular maintenance operations and preventative maintenance procedures
• Knowledge of Facilities maintenance and asset preventative programs
• Experience in personnel development, work prioritization, and overtime distribution
• Must be able to make decisions rapidly and under pressure and effectively deal with availability of labor and equipment constraints
• Excellent verbal and written communication skills
• PC skills, expertise in data analysis. knowledge of Microsoft Office applications, as well as Oracle and computerized maintenance management systems
• Knowledge of maintenance procedures/standards required to maintain them
• Knowledge of vehicle systems and components
• Practical understanding of PL/SQL and relational databases
• Familiarity with maintenance operations is a plus

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Additional Information

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.