Deputy Superintendent, AFC/BE Maintenance

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 116,000 - 157,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) is seeking a Deputy Superintendent, AFC/BE Maintenance to lead the maintenance operations for AFC/OMNY across the subway system, including off-system locations during evenings, nights, and weekends.

The role directs a maintenance workforce, prioritizes service calls, software/hardware upgrades, and safety, ensuring high availability and reliability of fare collection devices throughout the network.

Qualifications

• Bachelor’s degree in Electronics, Electromechanical Engineering, or equivalent, plus six years of full-time related experience.
• Three years in a managerial or supervisory capacity.
• Experience with AFC/OMNY systems preferred.

Responsibilities

• Direct AFC/OMNY maintenance operations across subway system during evening, night, and weekend shifts.
• Ensure availability and reliability of AFC equipment through maintenance and service-management.
• Oversee maintenance, repair, and security of AFC/OMNY equipment during off-peak hours.
• Deploy and direct maintenance staff across multiple field offices.
• Manage preventive maintenance, system upgrades, and software enhancements.
• Investigate Cassie Case complaints and document closures.

Skills

Maintenance leadership

AFC/OMNY knowledge

Problem solving

Resource prioritization

Education

Bachelor's degree in Electronics or related

Job description

Description

Deputy Superintendent, AFC/BE Maintenance

JOB INFORMATION

Title: Deputy Superintendent, AFC/BE Maintenance

Authority: TA

Department: Subways

Division/Unit: Electronics Maintenance (EMD) Automated Fare Collections (AFC)

Location: Various

Hours: 11:00P – 7:00A

Reporting Manager (if Applicable): General Superintendent

Deadline (if Applicable): Until filled

Compensation: $136,460 (Grade F-UTLO)

POSITON SUMMARY

This position is responsible for directing the maintenance operations for all Automated Fare Collection (AFC) equipment (including OMNY) installed throughout the subway system, and at certain out-of-system locations during the evening, nights, and weekend shifts. The incumbent will ensure that all AFC and OMNY equipment in the subway system meets its operational requirements for availability and reliability including prioritizing and managing the performance of service calls, preventive maintenance, software installations, hardware modifications and safety through a maintenance workforce dispatched from multiple field offices systemwide.

RESPONSIBILITIES

• Direct the maintenance operations for all Automated Fare Collection (AFC) equipment, including OMNY, installed throughout the subway system and select out‑of‑system locations during evening, night, and weekend shifts.
• Ensure all AFC equipment meets operational requirements for availability and reliability by prioritizing and managing service calls, preventive maintenance, software installations, hardware modifications, and safety through a maintenance workforce dispatched from multiple field offices systemwide.
• Oversee maintenance, repair, and security of AFC and OMNY equipment during off‑peak shifts, ensuring reliable operation of all fare collection devices.
• Deploy and direct maintenance staff during evening, night, and weekend hours, ensuring timely response to service calls and effective use of available resources.
• Manage preventive maintenance activities, system upgrades, and software enhancements for AFC/OMNY equipment during non‑revenue hours.
• Investigate and resolve Cassie Case complaints, ensuring complete and well‑documented closure.
• Monitor and report on maintenance operations each shift, evaluating performance against targets and recommending improvements.
• Implement updated maintenance procedures and oversee employee training to support systemwide operational enhancements.
• Direct support operations during off‑hour shifts, ensuring compliance with established safety protocols.

EDUCATION AND EXPERIENCE

A bachelor’s degree from an accredited college in Electronics, Electromechanical Engineering, or a satisfactory equivalent, and six (6) years of full-time related experience, of which three (3) years must have been in a managerial/supervisory capacity; or a satisfactory combination of education and experience.

DESIRED SKILLS

• Knowledge of electro-mechanical and electronic based revenue collection equipment.
• Ability to solve complex maintenance problems.
• Ability to effectively prioritize and manage maintenance resources dispatched throughout the subway system.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.