Superintendent, Operations

American Water; St. Louis (MO); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

American Water is seeking a Superintendent, Operations to oversee day-to-day water and wastewater operations in St. Louis, ensuring compliance with policies and regulations while driving efficiency and profitability.

The role requires strong leadership, coordination across regions, and incident response readiness. You will lead a diverse team, manage budgets, and work with regulatory bodies and stakeholders to deliver reliable service.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 2–5 years of supervisory experience preferred.
• Experience with a Union workforce preferred.
• Valid driver's license required.
• Experience with Microsoft Office applications; Excel knowledge.

Responsabilités

• Supervise regional construction, operations, and maintenance within budget.
• Ensure compliance with policies, procedures, and regulations.
• Train and develop personnel for operational integrity (Q,E,R,H,S, etc.).
• Obtain permits, licenses, and rights of way as needed.
• Support customer service-related issues and operational analysis for pricing and opportunities.
• Lead and coach employees; foster open communication and knowledge sharing.
• Collaborate across functions to mitigate business risks and improve efficiency.
• Ensure resources are developed and deployed effectively and promote diversity.

Connaissances

Leadership

Relationship building

Labor relations

Regulatory knowledge

Policy adherence

Customer focus

Strategic thinking

People management

Formation

Bachelor's Degree in operational discipline/management/technical field

High School Diploma or GED

Outils

Excel

Description du poste

Primary Role

Supervises the day-to-day water and/or wastewater operations in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Job Description

Job Title: Superintendent, Operations

Posting Start Date: 10/5/26

Job Description:

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
• Assures policies, procedures, programs and performance are adhered to ensure continuing and increasing operational efficiency, effectiveness, and profitability.
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
• May be involved in customer service-related issues.
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
• Supports managers to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce.
• Working collaboratively with other functional leads to mitigate business risks. Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.

Knowledge/Skills

• Previous Leadership experience
• Relationship building; teamwork.
• Labor Relations
• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business.
• Knowledge of company policies and procedures and management theories, practices, and trends.
• Expert knowledge of process and operational areas.
• Used to dealing with customers

Experience/Education

• Bachelor’s Degree in operational discipline, management, or related technical discipline or equivalent experience preferred. High School Diploma or GED required.
• 2-5 years of previous supervisory experience preferred.
• Previous experience managing a Union workforce preferred.
• Valid driver's license required.
• Previous Customer experience preferred.
• Must have experience with Microsoft Office Applications; Excel knowledge

Travel Requirements

• Role reports to 9040 Frost Ave Berkeley MO 63134
• Local travel within service territory

Work Schedule/Environment

• Tuesday through Saturday, 7am to 4pm
• Availability for on-call duties is required at all times, including weekends and holidays.
• Some outdoor work required.
• Frequent exposure to chemical and waste odors

Competencies

• Manages Complexity
• Ensures Accountability
• Directs Work
• Develops Talent
• Builds Effective Teams
• Balances Stakeholders