ASSISTANT COMMISSIONER

City of New York; New York (NY); On-site; USD 101,000 - 180,000; Full time

Job summary

The New York City Department of Homeless Services (DHS) is recruiting for an Administrative Director of Social Services M-IV to function as an Assistant Commissioner. This role oversees the implementation of policies and procedures to improve access to homeless services and coordinates with DHS division leadership to ensure consistent policy adoption across divisions.

You will capitalize on best practices to influence service delivery models, introduce productivity protocols, and collaborate to

Qualifications

• A baccalaureate degree with four years of progressively responsible experience in social services, including one year at administrative or managerial level.
• Graduate education or a license may substitute for up to three years of experience in social services.
• Master's degree substitute for two years of experience; LCSW/LMSW may substitute for three years of experience.

Responsibilities

• Oversee the implementation of policies and procedures to improve clients’ access and delivery of homeless services.
• Coordinate with DHS division leadership to identify needed policy/procedure development and ensure adoption across divisions.
• Capitalize on best practices to influence models of service delivery.
• Introduce productivity enhancement protocols and standardize procedures across populations; liaison with ITS for data system enhancements.
• Collaborate with DHS and DSS leadership to mobilize resources to improve outcomes for clients and programs.
• Ensure compliance with directives by establishing quality assurance measures with DHS leadership.
• Oversee training and policy implementation with the Office of Legal Affairs to ensure compliance with laws and directives.
• Strengthen data monitoring of shelter intakes and client engagement per agency/state processes.
• Provide recommendations for new strategies, policies, and practices to improve service delivery.

Education

Bachelor's degree

Graduate education substitute for experience

LCSW/LMSW substitution for experience

Job description

• Job Category: Administration & Human Resources
• Salary Band: $150,000+
• Compensation: USD 101,424 - USD 179,721

Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing-all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-IV to function as an Assistant Commissioner who will:

1. Oversee the implementation of policies and procedures toward the goal of improving to improve clients’ access and overall delivery of homeless services.
2. Coordinate with DHS division leadership to identify areas requiring further policy and procedure development and ensure successful implementation of DHS policies and procedures across and within all divisions.
3. Capitalise on existing best practices to influence models of delivery service.
4. Introduce productivity enhancement protocols and incorporate templates for standardizing procedural implementation across all populations and coordinate with DSS’ Office of Information Technology Services (ITS) on database enhancements wherever appropriate.
5. Collaborate with DHS leadership and DSS offices to mobilize resources, as deemed necessary, according to identified priorities to further positive outcomes for clients and programs, including those managed by contracted providers and other City, State, and Federal Agencies.
6. Ensure compliance with policy directives through the establishment and maintenance of quality assurance measures in conjunction with DHS division leadership.
7. Manage the procedure and training implementation of procedures and training in conjunction with DSS’ Office of Legal Affairs (OLA) to ensure compliance with all applicable laws, regulations, and administrative directives.
8. Strengthen and streamline data monitoring practices across shelter intakes and ensure all clients are appropriately and fully engaged in accordance to agency and state processes.
9. Provide recommendations for new strategies, policies, and practices to ensure adequate and efficient delivery of services; recommend changes in the policies and procedures as deemed necessary.
10. Administer the implementation of policies and procedures toward the goal of improving clients’ access to and overall delivery of homeless services.

Hours/Schedule: Monday – Friday 8am- 4pm (based 24/7 coverage)

ADMINISTRATIVE DIRECTOR OF SOC - 10056

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

• (A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
• (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
• (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.