PATH MANAGER

City of New York; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

The City of New York seeks an Administrative Director of Social Services, Level I (M1), to manage PATH Unit operations within the Shelter Intake Division of DHS. The role includes supervising a large staff, overseeing referrals, screenings, registrations, and investigations, and ensuring compliance with city policies.

Responsibilities cover shelter placement oversight, staff supervision across social services, facilities, and security, and ongoing process improvement.

Qualifications

• Bachelor's degree from an accredited college or university with four years of progressively responsible experience in a large governmental agency in social services, including one year at administrative/managerial level.
• Graduate education or a license may substitute for up to three years of experience; master’s degree may substitute for two years; LCSW/LMSW may substitute for three years.

Responsibilities

• Monitor referrals to DHS units and partner agencies.
• Oversee shelter placement processes and investigations when needed.
• Plan and direct investigations into fraudulent or improper practices.
• Maintain records and prepare reports for PATH Unit Director.
• Provide supervision across social services, facilities, transportation, medical, food, and security services.
• Provide administrative direction on procedures and regulations for the program.
• Oversee building operations and recommend policy improvements.
• Monitor attendance and time/leave data; enforce DHS policies.

Skills

Supervision & Management

Policy & Compliance

Interagency Coordination

Investigation & Compliance

Education

Bachelor's degree

LCSW or LMSW substitution

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services (DHS) seeks to recruit (6) Administrative Director of Social Services, Level M-I, to function as PATH Managers at the PATH diversion program within the Shelter Intake Division.
As an Administrative Director of Social Services, Level I (M1) the selected candidate will be responsible for the direct management and supervision of a large team of staff responsible for reviewing applications for clients seeking access to City-run shelters and other housing administered by DHS, as well as managing the client flow and referral process, including the pre-screening and registration of applicants’ interviews, and the investigation process. Additional responsibilities will include, but will not be limited to:

• Monitor referrals to HRA Diversion and NoVA Units, the Medical Provider, Prevention Services Homebase, ACS and DOE.
• Monitor the placement process with the Agency’s HERO Unit, ensuring that shelter placements assignments are made, as necessary.
• Plan and direct extensive investigations and assessments involving possible fraudulent or improper practices.
• Maintain records and prepare reports for the Director of the PATH Unit.
• Provide direct supervision to issues relating to social services, facilities management, transportation, medical services, food services, and security during their assigned shift.
• Provide administrative direction regarding the application of administrative procedures and regulations to the program.
• Oversee building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency.
• Monitor and maintain controls on subordinates’ attendance according to agency procedures by posting appropriate data on standard forms and holding conferences to ensure adherence to time and leave information
• Foster compliance and ensures staff adherence to City and Agency Policies and procedures by reviewing applicability of rules and regulations with staff, such as Equal Employment Policies, Time and Leave Regulations, Absence Control Program, Overtime Allocation, DHS Employee Evaluation Program, and Control Plans.

Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
(A) A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in "2(A)" above for each year of experience up to a maximum of three years; or
(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.