Sunday & Evening Library User Services Associate

Kennesaw State University; Kennesaw (GA); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical plan

Dental plan

Vision plan

13 paid holidays

Tuition waiver

Generous retirement plans

Wellness options

Résumé du poste

Kennesaw State University’s Sturgis Library seeks a Library User Services Associate for nights and Sundays. Provides service desk information support, assists with accessing library content, manages user accounts, circulation, and helps with technology and statistics.

Typical schedule includes Sunday 12:15pm-9:15pm and Mon-Thu 2:15pm-11:15pm during Fall and Spring. Requires bachelor's degree and two years' customer service experience. Salary $18-20 per hour with benefits.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Two years of related customer service or office support experience.

Responsabilités

• Provides excellent customer service to students, faculty, staff, and community.
• Assists with discovering and accessing library content and shared resources.
• Manages user accounts, circulation, and related transactions.
• Troubleshoots software and hardware for library functions (e.g., integrated library system, printers).
• Opens/closes library facilities and may serve as senior staff evenings/weekends.
• Supports policy development and enforces library/university rules.
• Participates in library projects and analyzes activity statistics.
• Collaborates with internal/external colleagues and stakeholders.
• Provides guidance and supervision to student assistants during shifts.

Connaissances

Interpersonal skills

Initiative

Teamwork

Problem solving

Time management

Project management

Communication

Attention to detail

Customer service

Formation

Bachelor's degree

Outils

Integrated library system

Microsoft Office Suite

Printers & copiers

Description du poste

Kennesaw State University’s Sturgis Library seeks a Library User Services Associate for nights and Sundays. Provides service desk information support, assists with accessing library content, manages user accounts, circulation, and helps with technology and statistics.

Typical schedule includes Sunday 12:15pm-9:15pm and Mon-Thu 2:15pm-11:15pm during Fall and Spring. Requires bachelor's degree and two years' customer service experience. Salary $18-20 per hour with benefits.