Library Services & Access Specialist

Georgia Public Library Service; Kennesaw (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

13 paid holidays

Vacation

Tuition waiver

Wellness options

Job summary

Georgia Public Library Service is seeking a service desk information specialist for Kennesaw State University (KSU) to support students, faculty, staff, and community members. The role involves assisting with accessing library content, managing user accounts, circulation duties, and supporting technology and reporting.

The position includes evening/weekend hours and potential supervisory responsibilities. The candidate should have a Bachelor’s degree and at least two years of related customer

Qualifications

• Bachelor’s degree from an accredited institution or equivalent combination of education/experience.
• Two (2) years of related customer service or office support experience.
• Advanced degree preferred for related field.

Responsibilities

• Provides excellent customer service to KSU students, faculty, staff, and the broader community.
• Assists library users with discovering and accessing library content and shared resources.
• Determines customer need through thoughtful inquiry and guides them to appropriate resources.
• Solves and identifies problems, issues, resources, and services to meet user information needs.
• Troubleshoots software/hardware used in library functions, including KSU’s integrated library system and Microsoft Office.
• Opens and closes library facilities and may act as senior staff during evenings/weekends.
• Assists with development of KSU Library policies and procedures.
• Enforces library/university policies to ensure safety and security of visitors.
• Participates in library projects and gathers/studies statistics with reports as needed.
• Collaborates with internal and external colleagues and community members.
• Provides guidance and supervision of student assistants on shifts.

Skills

Customer service

Teamwork

Problem solving

Organization

Time management

Communication

Project management

Presentation skills

Independent judgment

Microsoft Office

Education

Bachelor’s degree

Advanced degree preferred

Tools

Microsoft Office

Job description

Georgia Public Library Service is seeking a service desk information specialist for Kennesaw State University (KSU) to support students, faculty, staff, and community members. The role involves assisting with accessing library content, managing user accounts, circulation duties, and supporting technology and reporting.

The position includes evening/weekend hours and potential supervisory responsibilities. The candidate should have a Bachelor’s degree and at least two years of related customer