Summit Floor Coverings-Office Administrator

Crook Industries; Crown Point (IN); On-site; USD 34,000 - 48,000; Full time

Job summary

Summit Floor Coverings is seeking a full-time Office Administrator to support the sales team, handle customer inquiries, and keep the showroom and office running smoothly. The role requires attention to detail, professionalism, and a friendly service mindset.

You will answer calls, process orders, track deliveries, maintain pricing/display materials, and coordinate appointments while ensuring accurate records and timely communication with vendors and customers.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Proficient in MS Office Suite.
• Detail-oriented with good organizational skills.
• Ability to multitask and meet deadlines.
• Experience in sales support or office administration preferred.

Responsibilities

• Answer incoming calls and assist customers with a friendly, professional attitude
• Support sales representatives, contractors, and customers with pricing, quotations, and order processing
• Process sales orders, purchase orders
• Track stock orders, special orders, backorders, and deliveries
• Maintain accurate product pricing, showroom displays, and price lists
• Communicate with vendors and manufacturers regarding products and order status
• Maintain organized records, customer files
• Keep the showroom and office organized, professional, and well-stocked
• Coordinate customer appointments and provide administrative support to the sales team
• Receiving and billing

Skills

Customer service

Communication

Organizational skills

Attention to detail

Excel

Word

Outlook

Multitasking

Problem solving

Time management

Office admin

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Summit Floor Coverings is looking for a full-time Office Administrator. The schedule is Monday-Friday 8am-4pm. We are seeking someone who enjoys working with customers, supporting a sales team, and keeping our showroom and office running smoothly. The ideal candidate takes pride in their work, pays attention to detail, and understands the importance of providing excellent customer service and flooring deliveries.

Responsibilities

• Answer incoming calls and assist customers with a friendly, professional attitude
• Support sales representatives, contractors, and customers with pricing, quotations, and order processing
• Process sales orders, purchase orders
• Track stock orders, special orders, backorders, and deliveries
• Maintain accurate product pricing, showroom displays, and price lists
• Communicate with vendors and manufacturers regarding products and order status
• Maintain organized records, customer files
• Keep the showroom and office organized, professional, and well-stocked
• Coordinate customer appointments and provide administrative support to the sales team
• Receiving and billing
  

Requirements

• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to multitask, solve problems, and meet deadlines
• Dependable, professional, and motivated work ethic
• Previous office administration, sales support, or customer service experience preferred
• Flooring or building-materials industry experience is a plus