Summer Internship - Technical Content Analytics

PACCAR Parts

Renton (WA)

On-site

USD 34,000 - 41,000

Full time

26 hours ago

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Benefits offered by this job

401k with up to a 5% company match

Sick Leave

Medical, dental, and vision plans

FSA/HSA

Life insurance

EAP services

Relocation assistance opportunities

Job summary

PACCAR Parts in Renton, WA is seeking a Technical Content Author summer intern to work with our Service Content and Content Excellence teams. Gain hands-on experience in technical writing, publication lifecycle tools, and content strategy while collaborating with managers and senior leaders.

You will perform analytics, dashboard work, and data-driven reporting, while developing mentoring relationships and practical skills in a Fortune 500 environment.

Qualifications

Relevant coursework in Data Analytics, Computer Science, Engineering, or related areas of study.
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Self-starter and resourceful.
Team-oriented and able to work well in groups.
Flexibility to work in a dynamic, fast-paced environment.
Experience with Microsoft Office Suite.

Responsibilities

Support service content and content excellence teams with analytics and reporting.
Create and update dashboards used by the Technical Publication group.
Leverage AI to improve workflows and reporting efficiency.
Assist with data analysis and system optimization projects.
Support project management efforts and ongoing reporting.

Skills

Excellent written and verbal comms

Strong organizational skills

Project management skills

Self-starter and resourceful

Team-oriented

Flexibility in fast-paced env

Microsoft Office proficiency

Tableau experience

SQL experience

Python experience

Education

Relevant coursework in Data Analytics, CS, Eng

Tools

Tableau

SQL

Python

Microsoft Office Suite

Job description

Requisition Summary

PACCAR Parts has an exciting Technical Content Author summer internship opening in our PACCAR Parts Campus (Renton, WA). The selected candidate will work directly with our Service Content and Content Excellence teams, gaining exposure and experience in technical writing, aftersales content management/lifecycle tools, authoring project management, publication and general content strategy.

Learn first-hand from top industry professionals
Work directly with Managers and Senior Managers
Develop mentoring relationships with Aftersales
Gain valuable hands-on experience

Job Functions / Responsibilities

This position will work hand in hand with PACCAR Parts’ Service Content and Content Excellence teams to support dealer and customer facing publications. The intern will perform a combination of the following functions:

Utilize Smartsheet and publication platforms to support team analytics and reporting
Creating and updating dashboards used throughout the PACCAR Parts Technical Publication group
Leverage AI to improve workflows and reduce time involved with current reporting structure
Provide support for ad hoc projects focused on data analysis and system optimization
Support project management efforts and reporting for ongoing projects
Perform other duties as assigned

Qualifications

Relevant coursework in Data Analytics, Computer Science, Engineering, or related areas of study
Excellent written and verbal communication skills
Strong organizational and project management skills
Self-starter and resourceful
Team-oriented and able to work well in groups
Flexibility to work in a dynamic, fast-paced environment
Strong PC Skills including experience with Microsoft Office Suite.
Experience with Tableau, SQL or Python is a plus.
Ability to handle multiple priorities
Exceptional professionalism

This internship is for students currently enrolled in college pursuing a degree data analytics, computer science, engineering, or other closely related disciplines; junior or senior standing preferred.

Competencies

Act with Integrity
Demonstrate Adaptability
Drive for Results
Influence Others
Lead Innovation and Quality Initiatives
Manage Execution
Use Sound Judgment / Business Acumen

PACCAR Benefits

Additional Job Board Information As a U.S. PACCAR intern, you have a full range of benefit options including:

401k with up to a 5% company match
Sick Leave
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth, training, and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field
This position may offer relocation assistance benefits.

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

Undergraduate Students: $25.00/Hour
Graduate Students: $30.00/Hour
Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

PACCAR Parts is an eVerify Employer.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.