Summer Internship - Customer Experience - Customer Center

PACCAR Parts; Renton (WA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401k match

Sick leave

Medical, dental, and vision

FSA/HSA

Life insurance

EAP services

Global Fortune 500 company

Relocation assistance

Job summary

PACCAR Parts in Renton, WA is offering a summer Customer Experience internship at our headquarters. You will work directly with the PACCAR Customer Center, gaining exposure to how we manage customer interactions and streamline service processes.

You will learn from senior managers, collaborate on process improvements, and help document training materials while supporting Six Sigma and other efficiency initiatives.

Qualifications

• Relevant coursework or prior internship experience desired.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Self-motivation and energetic personality.
• Team-oriented.
• Flexibility to work in a dynamic, fast-paced environment.
• Ability to handle multiple priorities.
• Strong PC Skills including experience with Microsoft Office Suite.

Responsibilities

• Interface with dealers and end customers and assist with business processes.
• Collaborate with Customer Center team members to analyze and improve service coordination workflows.
• Review current business processes and identify opportunities for increased efficiency and customer satisfaction.
• Support the implementation of process improvements initiatives, including documentation and training materials.
• Assist with Six Sigma and other continuous improvement projects focused on operational excellence.
• Present findings and recommendations to leadership, contributing to strategic decision-making.

Skills

Communication skills

Organizational skills

Project management

Team-oriented

Self-motivation

Energetic personality

Flexibility

Multitasking

Microsoft Office

Job description

Requisition Summary

PACCAR Parts has an exciting Customer Experience summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with PACCAR Customer Center, gaining exposure and experience in the Customer Experience process.

• Learn first‑hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Customer Service leaders

Job Functions / Responsibilities

• Interface with dealers and end customers and assist with business processes
• Collaborate with Customer Center team members to analyze and improve service coordination workflows
• Review current business processes and identify opportunities for increased efficiency and customer satisfaction
• Support the implementation of process improvements initiatives, including documentation and training materials
• Assist with Six Sigma and other continuous improvement projects focused on operational excellence
• Present findings and recommendation to leadership, contributing to strategic decision-making

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self‑motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast‑paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college, junior or senior standing preferred.

Benefits

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.