Summer Internship - Customer Experience Analytics

PACCAR Parts; Renton (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k matching

Sick Leave

Medical, dental, and vision plans

Flexible spending accounts (FSA) and H

Life and AD&D insurance

EAP services

Growth opportunities

Relocation assistance

Job summary

PACCAR Parts invites a driven student to join the Customer Experience Analytics team for a summer internship at our Renton, WA headquarters. You will collaborate with Customer Experience departments to analyze processes and build dashboards that inform business decisions.

Ideal candidates are enrolled in college, have strong communication and organizational skills, and can thrive in a fast-paced environment.

Qualifications

• Relevant coursework or prior internship experience desired.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Self-motivation and energetic personality.
• Team-oriented and flexible in a dynamic environment.
• Ability to handle multiple priorities.
• Strong PC skills with Microsoft Office Suite.

Responsibilities

• Interface with dealers and end customers and assist with business processes
• Review and analyze processes to identify opportunities for improvements
• Develop and update dashboards and analytics on customer service data
• Update existing dashboards to make data visually appealing and simple to navigate and comprehend for end-users
• Utilize SQL/Python to provide business insight and automate processes

Skills

Communication skills

Organizational skills

Self-motivation

Team player

Adaptability

Multitasking

MS Office

Tools

SQL

Python

Job description

Requisition Summary

PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Customer Service leaders

Requisition Summary

PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Customer Service leaders
• Gain valuable hands-on experience

Job Functions / Responsibilities

• Interface with dealers and end customers and assist with business processes
• Review and analyze processes to identify opportunities for improvements
• Develop and update dashboards and analytics on customer service data
• Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users
• Utilize SQL/Python to provide business insight and automate processes

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college, junior or senior standing preferred.

Benefits

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!