Summer Internship - Customer Experience - Customer Center

PACCAR; Renton (WA); Sur place; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

401k with company match

Sick Leave

Medical, dental, and vision plans

FSA/HSA

Life and AD&D insurance

EAP services

Growth and development opportunities

Relocation assistance potential

Résumé du poste

PACCAR Parts is offering a Customer Experience summer internship at our Renton, WA headquarters. The selected candidate will work with the PACCAR Customer Center, gaining exposure to customer experience processes and learning from managers and senior leaders.

We are seeking undergraduates (junior or senior preferred) with excellent communication, strong organizational skills, and a hands-on, team-oriented mindset.

Qualifications

• Relevant coursework or prior internship experience desired.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Self-motivation and energetic personality.
• Team-oriented.
• Flexibility to work in a dynamic, fast-paced environment.
• Ability to handle multiple priorities.
• Strong PC Skills including experience with Microsoft Office Suite.

Responsabilités

• Interface with dealers and end customers and assist with business processes.
• Collaborate with Customer Center team members to analyze and improve service coordination workflows.
• Review current business processes and identify opportunities for increased efficiency and customer satisfaction.
• Support the implementation of process improvements initiatives, including documentation and training materials.
• Assist with Six Sigma and other continuous improvement projects focused on operational excellence.
• Present findings and recommendation to leadership, contributing to strategic decision-making.

Connaissances

Communication skills

Organization

Project management

Self-motivation

Team orientation

Adaptability

Multitasking

Microsoft Office

Formation

Currently enrolled in college (undergraduate)

Description du poste

Requisition Summary

PACCAR Parts has an exciting Customer Experience summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with PACCAR Customer Center, gaining exposure and experience in the Customer Experience process.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Customer Service leaders
• Gain valuable hands-on experience

Job Functions / Responsibilities

• Interface with dealers and end customers and assist with business processes
• Collaborate with Customer Center team members to analyze and improve service coordination workflows
• Review current business processes and identify opportunities for increased efficiency and customer satisfaction
• Support the implementation of process improvements initiatives, including documentation and training materials
• Assist with Six Sigma and other continuous improvement projects focused on operational excellence
• Present findings and recommendation to leadership, contributing to strategic decision-making

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college, junior or senior standing preferred.

Benefits

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

Additional Job Board Information

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

• PACCAR Parts is an eVerify Employer.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

PACCAR has success with diverse teams of employees working together to achieve excellent results.

Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints.

We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.