Summer Internship Program 2027 - Product Strategy Intern

Intercontinental Exchange; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Intercontinental Exchange (ICE) in Jacksonville, FL is seeking a Product Strategy Intern to help drive strategy for a Contact Center spanning customer service, collections, and loss mitigation.

You will document workflows, analyze performance metrics, and explore how technology can automate manual tasks. The ICE Internship Program offers two schedule options: May 24, 2027 – August 6, 2027 or June 7, 2027 – August 20, 2027. Interns must work full-time at our Jacksonville office for the duration.

Qualifications

• Must be currently enrolled in a degree program and advancing to junior year.
• Ability to break down complex operational problems into structured solutions.
• Strong written and verbal communication skills.
• Ability to translate data into business insights.

Responsibilities

• Drive strategy for a Contact Center including capabilities across customer service, collections, and loss mitigation.
• Document workflows across customer service, collections, and loss mitigation.
• Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps.
• Assess how technology can be leveraged to automate manual tasks.
• Perform additional duties and contribute to projects as assigned.

Skills

Problem solving

Written & verbal communication

Data to insights

Enrollment status in degree program

Education

Currently enrolled student; junior year

Job description

The ICE Internship Program offers a dynamic opportunity to combine hands‑on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference.

Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries.

The Product Strategy Intern will help drive strategy for a Contact Center spanning customer service, collections, and loss mitigation.

Responsibilities

• Work with the team to drive strategy for a Contact Center, including capabilities across customer service, collections, and loss mitigation

• Document workflows across customer service, collections, and loss mitigation

• Evaluate mortgage servicing contact center performance metrics to identify efficiency gaps

• Assess how technology can be leveraged to automate manual tasks

• Perform additional duties and contribute to projects as assigned

Knowledge and Experience

• Must be currently enrolled in a degree program at an accredited university and be at least advancing to their junior year of study

• Ability to break down complex operational problems into structured solutions

• Strong written and verbal communication skills

• Ability to translate data into business insights

Internship Program Schedule

To accommodate varying academic calendars, the ICE Internship Program offers two schedule options:

• Option 1: May 24, 2027 – August 6, 2027

• Option 2: June 7, 2027 – August 20, 2027

Candidates will be asked to select their preferred session during the application process.

Please Note: Interns must be available to work full‑time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.