Summer Internship - Dealer Experience

PACCAR Parts; Renton (WA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

401k with company match

Sick leave

Health, dental and vision insurance

FSA/HSA

Life insurance

EAP services

Relocation assistance possible

Job summary

PACCAR Parts invites current college students to join our Dealer Experience summer internship at our Renton, WA headquarters. You will work with our Dealer Experience team to gain exposure to the Customer Experience process and learn from managers and senior managers.

Responsibilities include interfacing with dealers and customers, analyzing processes, updating order status, and supporting shipping, pricing, and vendor lead times while delivering high-level service.

Qualifications

• Currently enrolled in college (junior or senior preferred).
• Strong written and verbal communication skills.
• Excellent organizational and project management abilities.
• Self-motivation and energetic personality; team-oriented.
• Ability to handle multiple priorities in a dynamic environment.
• Strong PC skills including Microsoft Office Suite.

Responsibilities

• Interface with dealers and customers to support business processes.
• Review processes to identify opportunities for improvement.
• Update dealers on order status, shipping, product availability, and pricing.
• Determine vendor availability and lead times per dealer needs.
• Help resolve shipment and special order issues with high service levels.

Skills

Communication

Organization

Self-motivation

Team-oriented

Multitasking

Microsoft Office

Education

Currently enrolled in college (junior/senior preferred)

Tools

Microsoft Office Suite

Job description

Requisition Summary

PACCAR Parts has an exciting Dealer Experience summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with our Dealer Experience department, gaining exposure and experience in the Customer Experience process.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Customer Service leaders

Requisition Summary

PACCAR Parts has an exciting Dealer Experience summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with our Dealer Experience department, gaining exposure and experience in the Customer Experience process.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Customer Service leaders
• Gain valuable hands-on experience

Job Functions / Responsibilities

• Interface with dealers and end customers and assist with business processes
• Review and analyze processes to identify opportunities for improvements
• Assist with dealers updates on order status and changes, shipping information, product availability, product programs, and pricing policies.
• Determine vendor availability and lead times based on Dealer needs
• Assist with resolving issues pertaining to shipments, expediting and special order handling while providing a high level of service

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college, junior or senior standing preferred.

Benefits

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR.