Summer Conference Operations Lead

University Of Michigan; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

The University of Michigan's Conference and Event Services is seeking a Full Conference and Summer Operations Manager to lead logistics for hundreds of programs and thousands of participants across campus.

You will supervise student staff, coordinate housing, dining, spaces, and services, and collaborate with campus partners to ensure seamless program delivery during peak May–August operations in Ann Arbor, MI, with hybrid scheduling off-peak.

Qualifications

• Bachelor's degree or equivalent required.
• Two years of event management experience in an academic, corporate, or related environment.
• Experience with Microsoft Office suite and Google products/suite.
• Valid Driver's License Required

Responsibilities

• Manage a portfolio of summer programs, coordinating housing, dining, meeting/classroom space, special events, parking, and other campus services in a high-volume environment.
• Coordinate seasonal residence hall operations for assigned summer programs, including housing placements, arrival/departure logistics, service requests, schedule changes, and issue resolution.
• Manage assigned conference and event clients from planning through execution, coordinating facilities, A/V, transportation, dining, housing, and registration.
• Partner and negotiate with campus and external service providers on behalf of clients to secure services and support delivery.
• Coordinate client registration processes, including online registration, fee collection, enrollment and capacity monitoring, reporting, and maintaining program data in event management systems.
• Manage the financial administration of assigned programs, including budgets, prelim and final billing, invoice review, and payments in partnership with Business & Finance.
• Support sales and occupancy by partnering with the sales team on yield management strategies, site tours, site selections, and sales meetings.
• Hire, train, supervise, schedule, and process payroll for student staff; oversee staff time tracking and allocation.

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

The University of Michigan's Conference and Event Services is seeking a Full Conference and Summer Operations Manager to lead logistics for hundreds of programs and thousands of participants across campus.

You will supervise student staff, coordinate housing, dining, spaces, and services, and collaborate with campus partners to ensure seamless program delivery during peak May–August operations in Ann Arbor, MI, with hybrid scheduling off-peak.