Event Services Lead - Tech, Projects & Service Desk

University Of Michigan; Ann Arbor (MI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Generous time off

Retirement plan

Health insurance

Life insurance

Disability insurance

Flexible spending accounts

Job summary

University of Michigan is seeking a leader to manage Conference & Event Services technology systems, train staff, and drive project initiatives. You will oversee a small team and two service desks, ensuring accurate event contracts and coordinated service delivery across campus partners.

Reporting to the Associate Director for Event Services, you will work on departmental software upgrades, invoicing, and business analytics to improve efficiency and revenue planning.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 4 years of event management experience in a corporate hospitality or university environment, or related environment.
• Minimum of 2 years of experience supervising, developing, and supporting professional and/or student staff.
• Experience supporting business technology systems, including training, and/or process improvement.
• Experience leading projects and coordinating work.

Responsibilities

• Lead the administration, configuration, maintenance, and continuous improvement of Conference & Event Services technology systems, including scheduling software, resource and pricing configurations, client data, and system upgrades.
• Evaluate latest technologies and serve as project manager for new system implementations, software replacements, department plans, and process improvements in collaboration with technical and operational partners.
• Develop and maintain department operating procedures, policies, system documentation, training materials, and other resources that support use of technology and operational processes
• Lead technology and systems training for Conference & Event Services and other Student Life partners, providing ongoing support to system users.
• Oversee professional and student staff, including oversight of two service desk operations and responsibility for hiring, training, performance management, and service standards.
• Foster a service-focused culture that supports communication with clients and delivers a high-quality conference and event experience.
• Manage a portfolio of conferences and events. Coordinating with clients, catering, facilities, and other campus partners is crucial. This collaboration helps develop proposals, reservations, service agreements, and event logistics.
• Oversee event-related financial and business processes, including accurate invoicing, revenue projections, sales and pacing reports, customer evaluations, and business analysis to inform operational and financial decision-making.
• Support the planning and execution of large-scale conferences, events, and department initiatives, and represent Conference & Event Services on division or university committees and work teams as assigned.

Skills

Event management

Staff supervision

Project leadership

Training & support

Communication with clients

Education

Bachelor's degree

Tools

Scheduling software

Job description

University of Michigan is seeking a leader to manage Conference & Event Services technology systems, train staff, and drive project initiatives. You will oversee a small team and two service desks, ensuring accurate event contracts and coordinated service delivery across campus partners.

Reporting to the Associate Director for Event Services, you will work on departmental software upgrades, invoicing, and business analytics to improve efficiency and revenue planning.