Summer Claims Development Internship

The Hanover Insurance Group; Illinois; On-site; USD 9,919,000 - 13,776,000; Full time

Job summary

The Hanover Insurance Group invites students to join its Summer Internship Program in the Claims department for a 10-week, June–August engagement. You will handle core claims tasks under supervision, gain hands-on experience, and participate in workshops and team projects that emphasize service excellence and professional growth.

Throughout the program, you will be mentored by leaders and peers, collaborate with cross-functional teams, and have opportunities for potential full-time employment

Qualifications

• Currently enrolled in a Bachelor's degree program or advanced degree program.
• Cumulative GPA of 3.0 or higher preferred.
• Ability to commit to a full time 10-week internship program.
• Ability to work in the U.S. without requiring sponsorship now or in the future.
• Strong verbal and written communication skills.
• Critical thinking/problem solving skills and analytical mindset.
• Excellent time management and multitasking skills.

Responsibilities

• Demonstrate foundational knowledge of claims handling and develops proficiency in performing standard tasks.
• Apply core concepts under supervision while building confidence and expertise in delivering high-quality claim outcomes.
• Contributes to a fair, timely, and efficient resolution process, supporting the organization’s commitment to service excellence.
• Handles assignments of minimal to moderate complexity within defined limits of authority.
• Exercises discretion and independent judgment in the investigation and resolution of claims.
• Possesses basic functional knowledge and skills acquired through formal study and/or on-the-job development.
• Analyzes, evaluates, and negotiates claims of varying complexity, ensuring compliance with policy terms and legal requirements.
• Identifies potentially suspicious or fraudulent claims and escalates appropriately.
• Participates in a structured training program to support professional development.
• May collaborate with the Special Investigations Unit (SIU) to resolve complex or questionable claims.

Skills

Communication skills

Analytical mindset

Team collaboration

Time management

Education

Bachelor’s degree program or higher

Job description

The Hanover Insurance Group invites students to join its Summer Internship Program in the Claims department for a 10-week, June–August engagement. You will handle core claims tasks under supervision, gain hands-on experience, and participate in workshops and team projects that emphasize service excellence and professional growth.

Throughout the program, you will be mentored by leaders and peers, collaborate with cross-functional teams, and have opportunities for potential full-time employment