Summer 2027 Internship - Customer Experience

West Bend Insurance Company; West Bend (WI); On-site; USD 30,000 - 45,000; Part time

Job summary

West Bend Insurance Company invites a Customer Experience Intern to join our in-office team in West Bend, WI. You will analyze customer feedback, policy data, and digital insights to support customer-focused decisions and VoC reporting.

The role provides hands-on experience with survey platforms, Power BI, Databricks, and Google Analytics to uncover trends, build dashboards, and contribute to initiatives that enhance policyholder and agent experiences.

Qualifications

• Pursuing a degree in a related field as described in the job posting.
• Strong analytical and storytelling skills.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Collect, prepare, and analyze customer feedback, policy data, and web analytics.
• Build and maintain reports and dashboards using Power BI and Databricks.
• Identify trends and translate findings into actionable business recommendations.
• Support development of customer personas and journey maps.
• Monitor policyholder and agent portal digital experience performance.
• Assist with Voice of Customer programs through survey design and analysis.
• Collaborate with teams to improve customer satisfaction and ease of doing business.
• Contribute to presentations that communicate insights to leadership.

Skills

Data analysis

Storytelling

Communication

Attention to detail

Problem-solving

Learning mindset

Education

Pursuing degree in Data Analytics/Business Analytics/Customer Experience/Marketing

Tools

Power BI

Databricks

Google Analytics

Excel

Data visualization tools

Job description

Company Overview

Recognized as aMilwaukee Journal SentinelTop Workplace for 15 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Award-Winning Internship ProgramWe’re proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more. Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.

Job Summary

The Customer Experience Intern supports West Bend's Customer Experience team by analyzing customer feedback, policy data, and digital experience insights to help improve policyholder and agent experiences. This role assists with Voice of Customer (VoC) reporting, customer journey measurement, customer experience initiatives, and data storytelling. The intern will gain hands-on experience using survey platforms, Power BI, Databricks, and Google Analytics to identify trends, uncover opportunities, and transform data into actionable insights that support customer-focused business decisions.

Work Location

This position is an in-office role located in West Bend, WI. No remote opportunities for this position are available at this time.

Responsibilities & Qualifications

Key Responsibilities

• Assist in collecting, preparing, and analyzing customer feedback, policy data, and web analytics.
• Build and maintain reports and dashboards using Power BI and Databricks to support customer experience initiatives.
• Identify trends and opportunities within customer data and help translate findings into actionable business recommendations.
• Support the development and maintenance of customer personas, and journeys maps.
• Assist with monitoring and evaluating policyholder and agent portal digital experience performance.
• Support Voice of Customer programs through survey creation, administration, and insight generation.
• Partner with Customer Experience Specialists and business teams on projects focused on improving customer satisfaction, loyalty, and ease of doing business.
• Contribute to presentations and communications that help leaders understand customer needs and business opportunities.

Preferred Experience and Skills

• Ability to analyze data and communicate findings through storytelling and presentations.
• Written and verbal communication skills.
• Attention to detail with organizational skills.
• Demonstrates initiative, problem-solving ability, and a willingness to learn.
• Possible Experience with or coursework involving:
  • Survey Vendors (Ex. InMoment, Qualtrics)
  • Google Analytics
  • Power BI
  • Databricks
  • Excel
  • Data visualization tools

Preferred Education and Training

• Pursuing a degree in Data Analytics, Business Analytics, Customer Experience, Marketing, or a related field.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.