Suites Supervisor - Smoothie King

Legends; New Orleans (LA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Legends is a holistic agency that supports food and beverage operations; the Suite Supervisor role oversees staff, maintains inventory, and ensures standards of service and safety. You will train and coach staff, manage customer interactions, and uphold cash handling procedures.

The position emphasizes a fast-paced environment, strong organizational skills, and adherence to policies. English communication and dependable attendance are essential for success in this role.

Qualifications

• High School Diploma required; an associate's degree preferred.
• Excellent organizational and interpersonal skills.
• Experience with POS systems and cash handling.
• Strong written and verbal communication.
• Ability to work in a fast-paced environment and meet deadlines.
• Punctuality and dependability.
• English literacy to read, write, and understand.

Responsibilities

• Assist in staffing, scheduling, training, and counseling of staff.
• Directly manage staff and interact with customers.
• Maintain high-volume food and beverage inventory.
• Train, educate, and enforce responsible service of alcohol and ensure compliance.
• Develop and enforce standards for service, sanitation, and product quality.
• Ensure all cash handling procedures are documented and enforced.
• Conduct inventory audits and perform reconciliations.
• Collaborate with team to uphold company service standards and cash control procedures.

Skills

Organizational skills

Communication skills

Customer service

Problem solving

Self-motivation

Adaptability

Time management

Punctuality

English proficiency

Education

High School Diploma

Associate degree preferred

Tools

POS system

Job description

The Suite Supervisor position is responsible for supporting all food and beverage operations.

Company Overview: Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

• Assist in staffing, scheduling, training, and counseling of staff.
• Directly managing staff while having direct interaction with customers.
• Maintain and control high volume food and beverage inventory.
• Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures.
• Develop and enforce standards for service, sanitation, and product and food quality.
• Ensure all cash handling procedures are documented and enforced.
• Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures.
• Conduct physical audit of inventory and product.
• Research and perform reconciliations.

Qualifications

• High School Diploma required, associate’s degree preferred
• Excellent organizational, written and verbal communications and interpersonal skills
• Knowledge and experience working with a POS system
• Customer service and communication
• Fast paced problem solving
• Must be personable, proactive and self-motivated
• Organized and ability to jump from task to task and prioritize as needed
• Ability to work under pressure and meet deadlines
• Able to adapt to change quickly
• Punctual and dependable
• Must be able to read and maintain information
• Must be able to perform simple mathematical calculations
• Must be able to speak, read, write and understand English
• Able to move fast and act on assigned duties
• Must maintain personal hygiene and a well-groomed appearance
• Ability to occasionally lift, carry and put away parcels weighing up to 30 pounds
• Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time
• Finger, hand, and wrist dexterity

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training. Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.