Suites Supervisor

Compass Group, North America; Madison (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Sector within Compass Group USA is seeking a Suites Supervisor for Camp Randall Stadium and Kohl Center Arena. This role oversees daily operations for suites, ensuring top-tier service during major events and requiring night/weekend work.

Start date anticipated in August with opportunities for growth. Lead the team in food and beverage operations, master menus and pricing, and maintain safety and service standards while building client relationships and delivering exceptional guest

Qualifications

• 1+ years of leadership experience in hospitality, food & beverage, or retail environments.
• Bachelor’s Degree in Hospitality Management is a plus.
• Passion for hospitality, food, and customer service, thriving in high-energy environments.
• Strong interpersonal and communication skills to connect with guests and team members.
• Valid ServSafe Alcohol Certification or equivalent is preferred.

Responsibilities

• Lead daily food and beverage operations before, during, and after events for smooth service.
• Be the expert on menus, offerings, packaging, and pricing, and relay to the team.
• Ensure areas are fully set, stocked, and prepped for high readiness.
• Foster a culture of outstanding customer service and resolve guest concerns professionally.
• Oversee inventory management, minimize waste, and maintain product quality and value.
• Train, coach, and retrain staff; act as Person In Charge to run events.

Skills

Leadership experience

Hospitality

Customer service

Interpersonal skills

Fluent English

Education

Bachelor’s Degree in Hospitality Management

Job description

Levy Sector

Position Title : Suites Supervisor @ Camp Randall Stadium and Kohl Center Arena

Pay Range: $18 to $20

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

Job Summary

This position will oversee daily operations in Suites and ensure the highest levels of service are met during major events. You will be expected to work nights, weekends, and around holidays. The ideal candidate will possess strong organizational and communication skills with keen attention to detail. Levy offers a collaborative, energetic work environment with plenty of room for growth! Anticipated start date in August!

Key Responsibilities

• Lead the daily food and beverage operations before, during, and after all events to ensure smooth and efficient service.
• Be the expert on menus, product offerings, packaging, and pricing, and communicate this clearly to your team.
• Ensure all areas are fully set, stocked and prepped for seamless operations, maintaining a high standard of readiness at all times.
• Foster and maintain a culture of outstanding customer service, resolving any guest concerns or complaints with professionalism and empathy.
• Take charge of inventory management, minimizing waste while maintaining product quality and value.
• Oversee marketing materials, ensuring signage is current and engaging to enhance the guest experience.
• Ensure strict compliance with all health and safety regulations, both Levy and State standards, to maintain a safe environment for staff and guests.
• Build and maintain strong relationships with clients, guests, and the Levy team, while actively seeking feedback to improve service.
• Verify and manage opening and closing inventories, ensuring accuracy at all times.
• Lead the team before, during, and after events providing training, coaching, and retraining as needed.
• Act as Person In Charge to run events independently.
• Enforce Levy's company guidelines as per the employee handbook and training manual.
• Uphold responsible alcohol service policies to promote safety and enjoyment for all guests.
• Perform additional duties as assigned to ensure smooth operations.

Qualifications

• 1+ years of leadership experience in hospitality, food & beverage, or retail environments.
• A Bachelor’s Degree in Hospitality Management is a plus.
• Passion for hospitality, food, and customer service — you thrive in high-energy environments and love creating memorable experiences.
• Strong interpersonal and communication skills to connect with guests and team members effectively.
• Valid ServSafe Alcohol Certification or equivalent is preferred.
• Ability to stand for long periods and work in a fast-paced setting.
• Fluent in English.

Levy is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf