Suites Operations Supervisor | Part-Time | Inter & Co Stadium

Oak View Group; Orlando (FL); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Suites Operations Supervisor to enhance their Suite Catering activities. This pivotal role involves overseeing event operations, ensuring compliance with service standards, and providing exceptional support to the service team. The ideal candidate will possess strong technical skills, a passion for event management, and a commitment to delivering outstanding guest experiences. If you thrive in a dynamic environment and are available for a flexible schedule, this opportunity could be the perfect fit for you. Join a team that values professionalism and excellence in every event!

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Experience in managing catering operations and events.
• Proficient in technical support for POS systems.
• Strong communication and leadership skills.

Responsibilities

• Oversee Suite Catering operations and ensure compliance.
• Assist in the management of catered events from setup to teardown.
• Monitor alcohol service and maintain health standards.

Skills

Event Management

Technical Proficiency

Interpersonal Skills

Inventory Cost Control

Communication Skills

Education

ServSafe Certification

Experience in Fine Dining

Management Experience

Tools

Point of Sale Systems

Microsoft Excel

Microsoft Word

Email Communication

Job description

Overview

TheSuites Operations Supervisorprovides support and assistance with Suite Catering activities (including Gameday and Private Functions) as well providing assistance to the concession and warehouse managers in the profitable management of concessions operations, as needed. The Suites Operations Supervisor will actively assist the Suites & Catering Manager and Director of Premium in aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

The candidate must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

This is a key position for the effective operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to include evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.

This role pays an hourly rate of $24.00-$28.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 8, 2025.

Responsibilities

• Assists in the overall effective management of Suite Catering operations.
• Must demonstrate ability to develop, read and comprehend Banquet Event Orders.
• Supervises & assists in the preparation of service spaces, Private Suites, Shared Suites, Hospitality spaces, Suite Pantries, etc prior to Event Day.
• Responsible for full knowledge of the food and beverage menu and sharing the knowledge with staff as well as the guests including, ingredients, portion sizes, pricing and preparation.
• Assist, Coach & Supervise service team throughout an Event.
• Ensures total compliance with all alcohol service policies.
• Monitors alcohol service & sales throughout event to assure 100% compliance with Alcohol Service policies.
• Reports any alcohol service or compliance issues to management immediately.
• Monitor product quality and ensure high level of guest service.
• Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
• Assist with the troubleshooting of any food service equipment issues when found.
• Report ongoing concerns to the Suites & Catering Manager.
• Maintains sanitation, health and safety standards in work areas.
• Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers.
• Responsible for evaluating designated Catering spaces after each Event for proper cleanliness and Inventory levels.
• Assist in the management of catered events from set-up to tear down (non-matchday when applicable.)
• Manages payment processing for all event orders prior to event close, communicate any concerns to the Suites & Catering Manager to troubleshoot.
• Assist Suites & Catering Manager with administrative duties including monthly inventory.

Qualifications

• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail, Excel, Word, Outlook.
• Working knowledge of Point of Sale systems.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Excellent verbal and written communication skills.
• Related experience and training in Fine Dining, Catering/Banquets and/or Event Operations.
• Previous management or supervisory experience in a fast-paced food and beverage environment.
• Nationally recognized, advanced food service sanitation training course certification (ServSafe).