Suites Operations Supervisor | Part-Time | Inter & Co Stadium

Spectra; Orlando (FL); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a dynamic team at an industry-leading venue management company as a Suites Operations Supervisor. In this pivotal role, you'll oversee Suite Catering activities, ensuring exceptional guest experiences during events. You'll leverage your technical proficiency and interpersonal skills to manage operations smoothly, from staff training to compliance with service standards. This is a fantastic opportunity to work in a vibrant environment that values diversity and innovation, contributing to memorable events while developing your career in hospitality. If you're passionate about event management and eager to make a difference, we want to hear from you!

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Experience in catering and event operations required.
• Must have excellent verbal and written communication skills.
• Familiarity with menu planning and inventory management.

Responsibilities

• Assist in managing Suite Catering operations effectively.
• Ensure compliance with alcohol service policies.
• Supervise service team during events and maintain high guest service.

Skills

Event Oversight

Technical Proficiency

Interpersonal Skills

Inventory Cost Control

Communication Skills

Education

ServSafe Certification

Experience in Fine Dining

Tools

Point of Sale Systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Suites Operations Supervisor provides support and assistance with Suite Catering activities (including Gameday and Private Functions) as well as providing assistance to the concession and warehouse managers in the profitable management of concessions operations, as needed. The Suites Operations Supervisor will actively assist the Suites & Catering Manager and Director of Premium in aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment.

The candidate must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.

This is a key position for the effective operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required.

This role pays an hourly rate of $24.00-$28.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 8, 2025.

About the Venue

Inter & Co Stadium, home of the Orlando City Soccer Club & the Orlando Pride, 2024 NWSL Cup Champions. OVG is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our hundreds of sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.

Responsibilities

1. Assists in the overall effective management of Suite Catering operations.
2. Must demonstrate ability to develop, read and comprehend Banquet Event Orders.
3. Supervises & assists in the preparation of service spaces, Private Suites, Shared Suites, Hospitality spaces, Suite Pantries, etc prior to Event Day.
4. Responsible for full knowledge of the food and beverage menu and sharing the knowledge with staff as well as the guests including, ingredients, portion sizes, pricing, and preparation.
5. Assist, Coach & Supervise service team throughout an Event.
6. Ensures total compliance with all alcohol service policies.
7. Monitors alcohol service & sales throughout event to assure 100% compliance with Alcohol Service policies.
8. Reports any alcohol service or compliance issues to management immediately.
9. Monitor product quality and ensure high level of guest service.
10. Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
11. Assist with the troubleshooting of any food service equipment issues when found.
12. Report ongoing concerns to the Suites & Catering Manager.
13. Maintains sanitation, health, and safety standards in work areas.
14. Assist in the ongoing training, development, mentoring, and supervision of hourly employees, as directed by department managers.
15. Responsible for evaluating designated Catering spaces after each Event for proper cleanliness and Inventory levels.
16. Assist in the management of catered events from set-up to tear down (non-matchday when applicable).
17. Manages payment processing for all event orders prior to event close, communicate any concerns to the Suites & Catering Manager to troubleshoot.
18. Assist Suites & Catering Manager with administrative duties including monthly inventory.

Qualifications

1. Familiar with inventory cost control and menu planning.
2. Basic computer proficiency: E-mail, Excel, Word, Outlook.
3. Working knowledge of Point of Sale systems.
4. Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
5. Excellent verbal and written communication skills.
6. Related experience and training in Fine Dining, Catering/Banquets, and/or Event Operations.
7. Previous management or supervisory experience in a fast-paced food and beverage environment.
8. Nationally recognized, advanced food service sanitation training course certification (ServSafe).

Our Commitment

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.