Suites Manager

Gondola; Birmingham, Northern (AL, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

Accident & Critical Illness Coverage

Identity Theft Protection

Adoption Assistance

Job summary

Sodexo Live! seeks a Suites Manager for the Birmingham Jefferson Convention Complex in Birmingham, AL. The role leads suite food and beverage operations, ensuring luxury service and seamless event execution.

You will oversee staff, coordinate with event leaders, and uphold safety, cleanliness, and high standards while managing guest satisfaction during peak and off-season events.

Qualifications

• 1–2 years of food and beverage management experience in high-end settings such as venues or luxury environments.
• Proven ability to lead a team and drive exceptional customer service.
• Strong knowledge of food safety regulations and best practices.

Responsibilities

• Manage daily food and beverage operations for suites with timely, efficient delivery.
• Collaborate with event leaders to tailor offerings for specific events and suites.
• Provide personalized, high-quality service to VIP guests in luxury suites.
• Address guest concerns promptly to maintain satisfaction.
• Coordinate special requests, dietary restrictions, and bespoke services.
• Liaise with security, housekeeping, and operations to ensure seamless service.
• Hire, train, and supervise suite staff (servers, bartenders, chefs, etc.).
• Foster a positive, team-oriented environment focused on service excellence.
• Ensure safety and cleanliness standards in all suite areas.

Skills

Food & beverage management

Team leadership

Guest service excellence

Communication skills

Food safety knowledge

Job description

Job Listing: Suites Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location

We are seeking an experienced Suites Manager for the Birmingham Jefferson Convention Complex located in Birmingham, AL!

Job Overview

The Suites Manager will execute upgraded experiences that exceed fan expectations and maximize revenue while effectively controlling expenses. The Suites Manager highest priorities will be to ensure that standards for cleanliness, quality, service, timeliness, safety, sanitation and regulatory compliance are met with regard to food service within the suites seating areas. During season (and off‑season when events take place), the Suites Manager will plan and prepare in advance according to anticipated attendance, will provide hands‑on management and oversight during events, and will organize and support post‑event closing and clean‑up.

Essential Responsibilities

• Manage daily food and beverage operations for suites, ensuring timely and efficient delivery.
• Work closely with event leaders to tailor food and beverage offerings for specific events and suites.
• Ensure VIP guests in luxury suites receive personalized, high‑quality service.
• Address and resolve any guest concerns or complaints promptly to maintain satisfaction.
• Coordinate special requests, dietary restrictions, and bespoke services.
• Liaise with other departments, including security, housekeeping, and operations, to ensure seamless service delivery.
• Hire, train, and supervise suite staff (servers, bartenders, chefs, etc.).
• Foster a positive, team‑oriented work environment focused on excellence in service.
• Ensure compliance with safety and cleanliness standards in all suite areas.

Qualifications/Skills

• At least 1‑2 years of food and beverage management experience, preferably in a high‑end setting such as sports venues, hotels, or luxury restaurants.
• Proven ability to lead a team, manage performance, and inspire exceptional customer service.
• Strong verbal and written communication skills to effectively interact with clients, guests, and staff.
• Quick to respond to issues, ensuring a smooth operation even under pressure.
• Strong understanding of food safety regulations and best practices.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly‑quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Why Join Sodexo Live!?

At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Thank you for expressing interest in employment with Sodexo Live! While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.