Suites & Catering Supervisor

ASM Global; Kent (WA); On-site; USD 34,000 - 44,000; Part time

Benefits offered by this job

401K eligibility

Paid holidays at time and a half

Sick time accrual

Medical, Dental & Vision after 1560h

Job summary

ASM Global is seeking a Suites & Catering Supervisor to oversee premium services at a 6,000-seat arena, including luxury suites, catering, bar service, and select concessions. This hands-on leadership role ensures guest service, staff performance, and operational excellence before, during, and after events.

Responsibilities include supervising suite and catering operations, training staff, coordinating with culinary teams, managing inventory, and ensuring compliance with health and alcohol

Qualifications

• 2+ years in food & beverage supervision, preferably in sport/entertainment.
• Strong supervisory experience, including staff training and shift leadership.
• Excellent communication and customer service skills.
• Ability to work nights, weekends, and holidays.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Must lift up to 40 lbs.
• ServSafe and TIPS/Alcohol certification (or willingness to obtain).

Responsibilities

• Oversee suite and catering operations for events, including setup, execution, and breakdown.
• Serve as a point of contact for suite guests and catering clients during events.
• Coordinate pre-event walkthroughs and post-event evaluations with staff and vendors.
• Supervise hourly team members and provide coaching and feedback.
• Monitor inventory and ensure compliance with health and alcohol policies.

Skills

Food & Beverage supervision

Staff leadership

Customer service

Food safety knowledge

Physical stamina

ServSafe/TIPS certification

Job description

Job Title

Suites & Catering Supervisor

Department

Food & Beverage

Reports to

Assistant Dir. of F&B & Director of F&B

Supervises

Catering and Concessions associates

FLSA Status

Hourly Part-time

Pay Rate

$28.00

Position Overview

The Suites & Catering Supervisor is responsible for overseeing the daily operations of premium services at a 6,000-seat arena, including luxury suites, catering, bar service, and select concessions. This hands-on leadership role ensures high standards of guest service, staff performance, and operational excellence before, during, and after events. This position will supervise and elevate staff to ensure consistent, efficient, and professional service delivery.

Key Responsibilities

Premium Service Oversight

• Supervise all aspects of suite and catering operations, including setup, execution, and breakdown for events.
• Serve as a point of contact for suite guests and catering clients during events, ensuring high satisfaction.
• Coordinate pre-event walkthroughs and post-event evaluations with staff and vendors.

Staff Supervision & Development

• Supervise and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff.
• Train and mentor staff to deliver exceptional customer service, comply with food safety standards, and maintain venue cleanliness.
• Monitor staff performance and provide ongoing feedback and coaching.

Operational Support

• Work closely with culinary and concessions teams to ensure seamless integration between food preparation and service.
• Oversee inventory management and proper use of catering equipment, alcohol controls, and supplies.
• Ensure compliance with health department, alcohol service laws, and arena policies.

Client & Guest Experience

• Build and maintain strong relationships with suite holders, VIP guests, and catering clients.
• Anticipate and resolve issues in a proactive and guest-focused manner.
• Collaborate with sales and event teams to deliver tailored experiences for premium clients.

Administrative Duties

• Assist with event orders and post-event reports.
• Participate in onboarding for hourly team members.
• Monitor product usage, and operational efficiencies.

Qualifications

• 2+ years in food & beverage supervision, preferably in sport/entertainment, catering, or hospitality setting.
• Strong supervisory experience, including staff training and shift leadership.
• Excellent communication and customer service skills.
• Ability to work nights, weekends, and holidays based on event schedule.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Must be able to lift up to 40 lbs. and stand/walk for long periods.
• ServSafe and TIPS/Alcohol certification (or willingness to obtain).

Key Competencies

• Leadership & Team Development
• Guest-Focused Mindset
• Time Management & Multitasking
• Conflict Resolution
• Attention to Detail
• Initiative & Reliability

Benefits

• Employees are eligible to join the 401K after working 1000 hours in a 365 period.
• Holidays worked are paid at time and a half.
• Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more.
• Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.

Legends Global/accesso ShoWare Center is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.