Premium Server Toyota Arena

ASM Global-SMG; United States; On-site; USD 22,000 - 31,000; Part time

Job summary

Legends Global in Ontario, CA, seeks a Premium Server to deliver elevated guest experiences in the arena's premium areas during events. You will manage in-seat and suite service, event setup, and guest interactions with a focus on high-touch hospitality.

Ideal candidates have 1–2 years in hospitality or upscale dining, and must be able to work evenings, weekends, and holidays. A valid food handler card is required within 30 days of hire.

Qualifications

• 1–2 years of hospitality, catering, premium dining, hotel banquet service, or upscale F&B operations preferred.
• Experience in sports/entertainment venues or VIP service environments preferred.
• High school Diploma or GED.
• Customer service experience required.
• Basic math and cash handling experience.

Responsibilities

• Provide exceptional food and beverage service to suite holders, VIP guests, and premium hospitality clients during events.
• Prepare suites, lounges, and premium areas before guest arrival, ensuring cleanliness and presentation standards.
• Accurately deliver food and beverage orders in a timely and professional manner.
• Maintain thorough knowledge of menu offerings, ingredients, and beverages.
• Anticipate guest needs and respond promptly to requests or service recovery situations.
• Assist with stocking, replenishment, and breakdown of premium service areas.
• Ensure premium spaces remain clean, organized, and professional looking.
• Follow alcohol service guidelines and responsible beverage service procedures.
• Communicate effectively with kitchen staff, bartenders, and supervisors to ensure smooth execution.
• Maintain compliance with health, safety, sanitation, and company standards.

Skills

Hospitality experience

Customer service

Flexibility

Communication

Teamwork

Education

High school diploma or GED

Tools

Cash handling

Job description

Position Title: Premium Server

Department: Food & Beverage

Reports To: Food & Beverage Manager

Compensation: $19.00 an hour

Classification: Part-Time, non-exempt

Location: Toyota Arena

Please note that the Toyota Arena employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.

Legends Global

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Position Description

The Premium Server is responsible for delivering a seamless, elevated guest experience for all suite and VIP clients across the arena’s premium hospitality areas. This position supports all aspects of day‑of‑event premium food and beverage service, including event setup, in‑seat and suite service, and guest interaction. Working in close partnership with the Premium F&B Manager and Premium Supervisor, the Premium Server helps ensure all client expectations are executed with excellence and attention to detail. This position is rooted in exceptional service, operational precision, and real‑time problem solving. Candidates should bring a polished, professional demeanor and a passion for delivering high‑touch hospitality experiences. A background in hotels, luxury events, private clubs, or fine dining is strongly preferred.

Essential Functions

• Provide exceptional food and beverage service to suite holders, VIP guests, and premium hospitality clients during events.
• Prepare suites, lounges, and premium areas before guest arrival, ensuring cleanliness, presentation standards, and service readiness.
• Accurately deliver food and beverage orders in a timely and professional manner.
• Maintain thorough knowledge of menu offerings, ingredients, specialty items, and beverage selections.
• Anticipate guest needs and respond promptly to requests, concerns, or service recovery situations.
• Assist with stocking, replenishment, and breakdown of premium service areas before, during, and after events.
• Ensure all premium spaces maintain cleanliness, organization, and appearance standards throughout events.
• Follow all alcohol service guidelines and responsible beverage service procedures.
• Communicate effectively with kitchen staff, bartenders, supervisors, and fellow team members to ensure smooth event execution.
• Maintain compliance with health, safety, sanitation, and company standards.
• Support additional premium hospitality functions as assigned by management.

Experience/Training/Education Requirements

• Minimum 1-2 years of experience in hospitality, catering, premium dining, hotel banquet service, or upscale food & beverage operations preferred.
• Previous experience in sports and entertainment venues, luxury hospitality, or VIP service environments strongly preferred.
• Highschool Diploma or GED.
• Previous customer service experience.
• Basic math and cash handling experience.
• Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues.
• Excellent written and verbal communication skills.
• Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions.
• Daily lifting and carrying up to 20-50 lbs. up to 10 minutes at a time.
• Must be able to work evenings, weekends, and holidays.

License/Certificate

• A valid food handler’s card is required for this position. The company will cover the cost of the training and compensate employees for the time spent completing the course. The certification must be obtained within 30 days of the hire date.

TIPS Certification

• Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork.
• Ability to work with minimal supervision.
• Ability to interact with all levels of customers and staff including management.
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
• Communicate effectively both verbally and in writing with all staff and vendors.
• Be detail oriented.
• Present a professional appearance and demeanor at all times during the workday.
• Excellent organizational and planning skills.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
• Positive attitude and neat appearance.
• Work ethics encourages strong urgency and quality in a team environment.

Physical and Environmental Requirements

• Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 20-50 lbs.
• Walking for long distances for more than 50% of workday.
• This position may require work inside or outside of the building, as needed by events.
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
• Employees may be scheduled to work until 12:00am or later.
• Must be able to pass the background.
• Employee should use precautions & follow safety guidelines.

Recruiter

Recruiter- Wendy Canahui Legends Global- Toyota Arena 4000 E. Ontario Center Parkway | Ontario, CA 91764

Additional Information

Note The essential responsibilities of this position are described under the headings above. They may subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact [phone] for further assistance.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.