Suite Server & Attendant — Elevate Arena Guest Experience

DECC; Duluth (MN); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Free parking

Employee wellbeing initiatives

Monthly bus pass reimbursement

PERA – Pension Plan – with employer

Minnesota Deferred Compensation Plan

Employee Assistance Program

Paid Time Off

Job summary

DECC Suite Server & Attendants are the catering operators of the AMSOIL Arena Suites during sport events and concerts. They are responsible for efficiently running food and beverage services during an event, from set up, serving, cleanup and providing guests with an exceptional experience.

This part-time role requires strong customer service, basic math, and the ability to stand and move through a busy venue.

Qualifications

• At least 2 years of customer service experience.
• Basic math and cash handling skills required.
• Ability to use a point-of-sale system.
• Ability to deliver high level of customer service.
• Able to adapt to delays or unexpected events.
• Ability to move quickly throughout the complex.
• Ability to stand and walk for hours.
• Excellent organizational and time management skills.
• Preferred: at least one year serving and/or bartending experience.

Responsibilities

• Provide exceptional hospitality while serving food and beverages to suite holders during events.
• Deliver prompt and courteous customer service to guests.
• Identify guest needs and assist accordingly.
• Assist with catering functions and additional serving/bartending duties as required.
• Review event sheets to ensure correct setup of event areas.
• Serve hors d'oeuvres and/or manage buffet lines as needed.
• Place orders and process payments using the POS.
• Provide alcohol services in addition to food services for guests.
• Clear, close and clean suites and service areas.
• Perform opening and closing duties as required.
• Adapt to changes, delays, or unexpected events.
• Maintain a professional, hospitable appearance and atmosphere.
• Follow sanitation, health and safety protocols.

Skills

Customer Service

Cash Handling

Point of Sale (POS)

Guest Service

Mobility

Adaptability

Time Management

Teamwork

Standing/Walking

Tools

POS System

Job description

DECC Suite Server & Attendants are the catering operators of the AMSOIL Arena Suites during sport events and concerts. They are responsible for efficiently running food and beverage services during an event, from set up, serving, cleanup and providing guests with an exceptional experience.

This part-time role requires strong customer service, basic math, and the ability to stand and move through a busy venue.