Success Manager

Northeastern University; Boston, Northern (MA, KY); On-site; USD 32,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Paid time off

Tuition assistance

Wellness & life

Retirement and commuting benefits

Job summary

Northeastern University is seeking a Success Manager within the EDGE team to oversee the student experience for specific programs. The role reports to the Program & Relationship Manager and emphasizes experiential lifelong learning as a core value.

You will advise learners, work with instructional support, and develop engagement plans while coordinating live sessions, reporting, and orientation activities to ensure learner success.

Qualifications

• Bachelor’s degree required.
• Two to four years of student support and/or operations management experience.
• Strong communication and stakeholder management skills.
• Excellent organizational and time-management abilities.
• Data analysis and reporting experience.
• Collaborative mindset and teamwork experience.

Responsibilities

• Advise and assist learners with academic and program concerns.
• Coordinate with instructional support to boost learner engagement.
• Develop and implement learner communication and engagement plans.
• Organize live sessions and assist with delivery.
• Collect information and distribute reporting on learner success metrics.
• Escalate learner concerns to the program manager.
• Assist with course registration and student orientation.

Skills

People skills

Communication

Organizational skills

Problem-solving

Time management

Data analysis

Business writing

Project management

Teamwork

Education

Bachelor’s degree

Job description

About the Opportunity

Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team’s portfolio to deliver on Northeastern’s values around experiential learning. The Success Manager reports to the Program & Relationship Manager.

Key Responsibilities & Accountabilities

• Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
• Work with the instructional support team to facilitate learner engagement
• Develop and implement communication and engagement plans for learners
• Organize and attend live sessions and assist with delivery as needed
• Collect information and distribute reporting for learner success metrics
• Escalate specific learner concerns to the program manager
• Assist with course registration and manage student orientation

Minimum Qualifications

• Bachelor’s degree
• Two to four years of student support and/or operations management experience
• Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders
• Strong organizational, problem-solving, administrative, and time management skills
• Ability to analyze, synthesize, and summarize data
• Demonstrated strong business writing and project management skills
• Experience working in a highly collaborative environment and promoting a teamwork mentality

Position Type

Student Services

Benefits

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

• medical
• vision
• dental
• paid time off
• tuition assistance
• wellness & life
• retirement- as well as commuting & transportation

EEO Statement

will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation

Grade/Pay Type: 107S Expected Hiring Range: $53,615.00 - $75,728.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

About Northeastern University

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system— includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.