Student Support Coordinator

Northeastern University; Oakland, Northern (CA, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Northeastern University’s Oakland campus is seeking a Program Coordinator for Student Support Services to coordinate case management and provide operational support to the Care Team and student services. You will track cases, document referrals, and help connect students to campus resources while maintaining confidentiality and professional communication.

You will work closely with the Associate Director and campus partners to support follow-up outreach, documentation, and logistics for student

Qualifications

• Bachelor’s degree required.
• 1–3 years of professional experience in higher education, student services, case management coordination, or related field preferred.
• Strong organizational and administrative skills.
• Excellent interpersonal communication skills.
• Ability to manage confidential and sensitive information.
• Ability to prioritize tasks and work effectively in a fast‑paced student support environment.

Responsibilities

• Support tracking and coordination of student support cases through the campus Care Team process.
• Maintain case documentation, notes, and referral records in tracking systems.
• Monitor follow-ups to ensure students connect with resources.
• Assist with Care Team meeting preparation and updates.
• Provide initial outreach to referred students and navigate campus resources.
• Maintain records and documentation related to student support processes.
• Assist with scheduling and internal communications related to student support cases.
• Support wellness programming and logistics for student success initiatives.

Skills

Organizational skills

Interpersonal skills

Confidential information handling

Higher education experience

Case management

Education

Bachelor’s degree

Job description

About the Opportunity

About the Opportunity This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Summary

The Program Coordinator for Student Support Services provides case management coordination and operational support for the Oakland campus Care Team and student support processes. Reporting to the Associate Director of Student Support Services, this position assists in monitoring student concerns, coordinating follow-up outreach, and helping connect students to appropriate campus resources. Working closely with the Associate Director and campus partners, the Program Coordinator supports case tracking, coordinates student follow-up communication, and assists with documentation and logistics related to Care Team processes. The role focuses primarily on case coordination, resource navigation, and administrative support, with occasional assistance supporting student wellness and success programming.

Minimum Qualifications

• Bachelor’s degree required.
• 1–3 years of professional experience in higher education, student services, case management coordination, or related field preferred.
• Strong organizational and administrative skills.
• Excellent interpersonal communication skills.
• Ability to manage confidential and sensitive information.
• Ability to prioritize tasks and work effectively in a fast‑paced student support environment.

Key Responsibilities & Accountabilities

• Case Management Coordination (45%)

  Support the tracking and coordination of student support cases through the campus Care Team process.

  Maintain case documentation, case notes, and referral records in designated tracking systems.

  Monitor case follow-ups to ensure students are successfully connected with appropriate campus resources.

  Assist the Associate Director in preparing case summaries and updates for Care Team meetings.

  Help track trends and recurring student needs to inform campus support efforts.

• Student Outreach & Resource Navigation (25%)

  Provide initial outreach to students referred to Student Support Services or Care Team processes.

  Share information about campus resources and assist students in navigating university support systems.

  Coordinate follow-up communication to ensure students understand next steps and available support services.

  Maintain professional and supportive communication with students experiencing challenges.

• Care Team & Administrative Support (15%)

  Assist with preparation and coordination of Care Team meetings.

  Track referrals and support requests across campus departments.

  Maintain records, forms, and documentation related to student support processes.

  Assist with scheduling and internal communications related to student support cases.

• Program & Outreach Support (10%)

  Assist with implementation of student success and wellness programming as needed.

  Support logistics for workshops, outreach events, or educational initiatives.

  Assist with preparation of informational materials or communications for students.

• Data Tracking & Operational Support (5%)

  Maintain student support tracking systems and case management records.

  Assist with basic reporting related to student support trends and referrals.

  Support continuous improvement of internal processes and documentation.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Base Pay Rate: $0.00

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.