Success Coach

The National Center for Urban Solutions - NCUS; Youngstown (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The National Center for Urban Solutions - NCUS is seeking a Scholar Engagement Coach/Case Manager to support scholars and families, promoting academic success and well-being. You will conduct home visits, connect families to resources, track attendance, and coordinate activities on and off campus.

The role emphasizes collaboration with school staff, students, and parents to foster a positive climate and sustained engagement in programs.

Qualifications

• High school diploma or equivalent is required.
• Experience working with scholars and families from diverse backgrounds.
• Strong interpersonal and communication abilities.
• Familiarity with attendance tracking systems is a plus.

Responsibilities

• Complete Home Visits to build relationships with scholars and families.
• Connect scholars and families to community resources and services.
• Monitor attendance and address attendance issues promptly.
• Assist scholars in meeting school expectations and providing interventions.
• Coordinate testing accommodations and provide behavioral support.
• Prepare attendance letters and file truancy reports as needed.
• Develop engaging activities for on- and off-campus events.
• Participate in summer recruitment planning and events.

Skills

Interpersonal skills

Communication skills

Cultural sensitivity

Time management

Education

High school diploma

Job description

Description

The Success Coach works with the Dean of Scholars in carrying out the school’s academic and behavior programs. Success Coaches understands and responds to challenges presented by today’s diverse student population. The Engagement Supervisor works cooperatively with the school leader, academic counselor, staff, students, and parents towards a positive school climate.

Job Summary

We are seeking a passionate and dedicated person to join our team as a Scholar Engagement Coach/Case Manager. In this role, you will be responsible for providing comprehensive support to scholars and their families, ensuring their academic success and overall well-being. Your primary duties will include completing home visits, connecting scholars and families to community resources, case noting, monitoring school attendance, assisting scholars with meeting school expectations, and organizing various activities on and off campus.

Responsibilities

• Complete Home Visits: Conduct regular home visits to establish strong relationships with scholars and their families. This includes assessing their needs, providing guidance, and offering support.?
• Connect Scholars and Families to Community Resources: Identify and connect scholars and their families to relevant community resources and services that can assist them in areas such as healthcare, counseling, housing, and financial aid.?
• Monitor School Attendance: Maintain accurate attendance records and track scholar attendance patterns. Address any attendance issues promptly and work with scholars and their families to ensure consistent school attendance.?
• Assist Scholars with Meeting School Expectations: Guide and support scholars in understanding and meeting school expectations, including academic performance, behavior, and adherence to school policies. Provide necessary interventions and resources to help them succeed.?
• Coordinate Testing and Behavioral Support: Collaborate with teachers and school staff to coordinate testing accommodations for scholars with special needs. Provide behavioral support as needed to address behavioral challenges and promote positive student engagement.
• Complete Attendance Letters and File Truancy Reports: Prepare attendance letters and file truancy reports in accordance with school policies and procedures. Keep accurate documentation of all actions taken related to attendance.?
• Develop Engaging Activities: Assist in developing and implementing activities that engage scholars in both on and off-campus events. These activities should promote social interaction, personal growth, and academic enrichment.?
• Summer Recruitment Planning and Execution: Collaborate with the recruitment team to plan and execute activities for summer enrollment. This may include door-to-door canvassing and weekend events to engage potential scholars and their families.?

Requirements

• High school diploma requirements??
• Proven experience working with scholars and families from diverse backgrounds.?
• Strong interpersonal and communication skills to establish trusting relationships.?
• Knowledge of community resources and services available to support scholars.?
• Familiarity with attendance tracking systems and procedures.?
• Result Driven
• Innovative Thinker
• Flexible (Ability to PIVOT)
• Flexible Scheduling (Weekends and Late Days)
• Excellent Quality of Outcomes (Meeting Deadline, Accountability, Follow up/ Follow through)
• Ability to work independently and collaboratively within a multidisciplinary team.?
• Excellent organizational and time-management skills.?
• Cultural sensitivity and the ability to adapt strategies to meet unique needs.?