Student Success Coach - Miami

FVI School of Nursing and Technology; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short/Long Term Disability

Training & Development

Job summary

FVI School of Nursing and Technology in Miami, FL seeks a Student Success Coach to proactively contact and guide enrolled students toward successful program completion. You will mentor through calls, email, texts and in-person sessions, addressing academic and non-academic obstacles while aligning with campus policies.

Responsibilities include building inclusive coaching relationships, helping students set goals, navigating systems, and reporting progress at retention meetings.

Qualifications

• A minimum of a bachelor's degree is preferred or related work experience.
• 2+ years of experience coaching, developing and building relationships.
• Experience in a fast-changing environment with urgency.
• Experience in a contact center environment with metrics, tools and accountability.
• Strong prioritization and deadline management.
• Proficiency with MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to speak English and Spanish effectively.

Responsibilities

• Build and manage supportive coaching relationships with students primarily through phone, email and text.
• Use empathy and active listening to help students identify goals and strengths.
• Assist students in planning, goal setting and creating environments for self-empowerment.
• Provide a judgment-free, inclusive experience considering diverse backgrounds.
• Monitor progress and apply best practices to help students complete courses each term.
• Attend faculty and campus retention meetings and report student progress.
• Serve as a point of contact and build relationships with students, faculty and staff.
• Follow and uphold the institution's core values and mission.

Skills

Coaching

Communication

Empathy

Bilingual (English/Spanish)

Multitasking

Customer service

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Campus Location

7757 W Flagler St #220, Miami, FL 33144

Schedule

M-Fri 11am - 8pm

A Student Success Coach proactively contacts and meets with enrolled and active students via telephone, e-mail, text and in person sessions to develop student success plan, increase student engagement, retention, and program completion. The student success coach conducts outreach efforts to help student address any non- academic or academic obstacles to help student focus and meet on time program completion goals. program requirements and tool and resources available to students. In addition to mentoring and supporting students, he/she must adhere to the school's policies

Responsibilities

• Build and manage supportive, welcoming, and inclusive coaching relationships with our student body, primarily through synchronous phone communications, supported by email and text messaging and individual sessions as needed
• Use empathy and deep listening skills to create space for students to explore and discover their goals and strengths
• Help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational journey
• Provide a judgment-free experience for students, recognizing each student as a whole person, and understanding their unique, diverse experiences and backgrounds as relevant and necessary to guide them toward their goals
• Celebrate your students' successes, and honor their inevitable stumbles, giving them a person in their corner along the way
• Manage the operational elements of the caseload in a consistent and effective manner
• Create and maintain effective communication strategies for students to set personal, academic goals
• Perform job and task analysis to document job requirements and objectives
• Monitor student's progress and apply student success best practices to help students successfully complete courses during each term
• Attend and report student progress as faculty and campus retention meetings
• Function as a point of contact and build influential relationships with students , faculty and staff
• Follow and embrace the Core Values and mission of the institution

Professional Practices for the Position Include

• Commitment to building a diverse, equitable and inclusive environment
• Ability to develop and maintain strong relationships with students and teammates
• Strong listening and communication skills, with the ability to adjust your style across a diverse set of conversations and individuals
• Basic technical literacy, enabling you to learn new tools and systems that we use to coach our students
• Natural curiosity and desire to learn new skills, explore new ideas, and take an individual and independent approach to learning, problem solving, self-monitoring, and self-correcting
• Passion for our dual mission to both change education in America while building a successful, high-growth compan

Requirements

PROFESSIONAL REQUIREMENTS/EXPERIENCE

• A minimum of a bachelor's degree is preferred or related work experience
• 2+ years of experience in a role in which coaching, developing and building relationships, or supporting individual's one-on-one is a primary function
• Experience in an environment where there is frequent change and a need to demonstrate and act with a sense of urgency
• Experience in a contact center environment; deal with metrics, tools, systems, and accountability
• agency recruiter
• Demonstrated critical thinking skills to solve problems, analyze trends and provide recommendations
• Must be able to prioritize, manage and meet goals and deadlines
• Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, Excel, PowerPoint, and other MS office products as needed

QUALIFICATIONS/SKILLS

• Ability to work independently with general supervision
• Ability to meet prioritize and meet deadlines
• Ability to demonstrate thorough, accurate and practical knowledge of their field or discipline
• Ability to use effective communication skills, both oral and written, including presentations and effective listening skills
• Ability to self-direct, self-paced, multi-task, and function well under pressure of deadlines and conflicting priorities in a fast-paced environment
• Ability to collaborate with individuals at all levels of the organization
• Ability to work collaboratively and maintain effective working relationships with others
• Willingness to work a flexible schedule
• Ability to travel/drive locally on a weekly, daily and/or on an as needed basis as well as occasional travel to other campuses or locations
• Ability to communicate effectively in English and SPANISH, both orally and in writing

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development