Engagement Coach

The National Center for Urban Solutions - NCUS; Toledo (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

The National Center for Urban Solutions (NCUS) in Toledo seeks a Scholar Engagement Coach/Case Manager to support scholars and families, ensuring academic success and well-being through home visits, community referrals, and attendance monitoring.

This role collaborates with teachers and staff to coordinate testing accommodations, organize activities, and engage families in summer recruitment and enrichment opportunities; strong communication and cultural sensitivity are essential.

Qualifications

• Demonstrated interpersonal and communication skills to build trust with scholars and families.
• Ability to identify and connect families to community resources and services.
• Experience with attendance tracking or school-related data systems.
• Flexible and able to pivot within a multidisciplinary team.

Responsibilities

• Complete Home Visits to build relationships with scholars and families.
• Connect scholars and families to community resources.
• Monitor school attendance and address issues with families.
• Assist scholars in meeting school expectations and academic goals.
• Coordinate testing accommodations and behavioral support as needed.
• Prepare attendance letters and filing truancy reports.
• Develop engaging on- and off-campus activities for scholars.
• Plan and execute summer recruitment activities and events.

Skills

Interpersonal skills

Communication

Resource linkage

Attendance tracking

Independent & collaborative

Cultural sensitivity

Education

High school diploma

Job description

Description

Job Summary: We are seeking a passionate and dedicated person to join our team as a Scholar Engagement Coach/Case Manager. In this role, you will be responsible for providing comprehensive support to scholars and their families, ensuring their academic success and overall well-being. Your primary duties will include completing home visits, connecting scholars and families to community resources, case noting, monitoring school attendance, assisting scholars with meeting school expectations, and organizing various activities on and off campus.

Responsibilities

• Complete Home Visits: Conduct regular home visits to establish strong relationships with scholars and their families. This includes assessing their needs, providing guidance, and offering support.
• Connect Scholars and Families to Community Resources: Identify and connect scholars and their families to relevant community resources and services that can assist them in areas such as healthcare, counseling, housing, and financial aid.
• Monitor School Attendance: Maintain accurate attendance records and track scholar attendance patterns. Address any attendance issues promptly and work with scholars and their families to ensure consistent school attendance.
• Assist Scholars with Meeting School Expectations: Guide and support scholars in understanding and meeting school expectations, including academic performance, behavior, and adherence to school policies. Provide necessary interventions and resources to help them succeed.
• Coordinate Testing and Behavioral Support: Collaborate with teachers and school staff to coordinate testing accommodations for scholars with special needs. Provide behavioral support as needed to address behavioral challenges and promote positive student engagement.
• Complete Attendance Letters and File Truancy Reports: Prepare attendance letters and file truancy reports in accordance with school policies and procedures. Keep accurate documentation of all actions taken related to attendance.
• Develop Engaging Activities: Assist in developing and implementing activities that engage scholars in both on and off-campus events. These activities should promote social interaction, personal growth, and academic enrichment.
• Summer Recruitment Planning and Execution: Collaborate with the recruitment team to plan and execute activities for summer enrollment. This will include door-to-door canvassing and weekend events to engage potential scholars and their families.

Requirements

Qualifications and Skills:

• High school diploma requirements
• Proven experience working with scholars and families from diverse backgrounds.
• Strong interpersonal and communication skills to establish trusting relationships.
• Knowledge of community resources and services available to support scholars.
• Familiarity with attendance tracking systems and procedures.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Result Driven
• Flexible (Ability to Pivot)
• License and reliable transportation
• Flexible Schedule (weekends/ late days)
• Excellent organizational and time-management skills.
• Cultural sensitivity and the ability to adapt strategies to meet unique needs.