Dedicated Announcer (HOURLY) - Conductors

Metropolitan Transportation Authority; New York (NY); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

Metropolitan Transportation Authority in New York seeks a Dedicated Announcer to deliver real-time updates to subway riders during incidents, translating complex information into clear public announcements from the Rail Control Center.

You'll work with the GO team to draft scripts for planned disruptions, maintain familiarity with NYC transit rules, and support customer communication across shifts.

Formación

• Must be a Conductor with at least one year of service.
• Probationary status must be completed; current probationers are not eligible.
• Knowledge of NYCT transit rules and NYC subway service.

Responsabilidades

• Provide timely announcements in response to incidents and disruptions.
• Prepare 'Announcement Scripts' for upcoming planned service disruptions with GO team.

Conocimientos

Knowledge of NYCT transit rules

Knowledge of NYC subway service

Excellent verbal, written and Interper

Herramientas

MS Office

Descripción del empleo

Dedicated Announcer (HOURLY) - Conductors

Title: Dedicated Announcer (HOURLY) - Conductors

First Date of Posting: 10/27/2026
Last Date of Filing: 11/26/2026
Authority: TA
Department: Subways
Division/Unit: Service Delivery/ Customer Communication
Reports to: Dedicated Announcers Supervisors
Location: Various Subdivision "B" Towers
Hours of Work: Various Tours

Dedicated Announcers provide status updates regarding service disruptions to Subway riders. They provide rerouted service information by utilizing their knowledge of the system. They gather real-time incident-related information from their peers in the Rail Control Center and process it into an organized, understandable format. They then translate that information to the riding public as needed. The key objective of the Dedicated Announcers Program is to provide customers with timely information essential to their travel.

Compensation
Salaries will remain the same.
Responsibilities

In addition to making such knowledgeable and service-oriented announcements in response to a substantial number of incidents daily, Dedicated Announcers are also expected to prepare "Announcement Scripts" for upcoming planned service disruptions (e.g., General Orders) in coordination with the General Orders (GO) team.

Education and Experience

An applicant must be a Conductor who has completed a minimum of one year of service. Eligibility is contingent upon the employee having successfully completed their probationary period; individuals currently serving in probationary status will not be considered.

Desired Skills

• Knowledge of NYCT transit rules and regulations
• Knowledge of NYC subway service
• Excellent verbal, written and interpersonal skills
• Experience with MS Office

Selection Method

Based on evaluation of education, skills, experience, and interview.

All appointments, with the exception of Department of Subways' employees on MaBSTOA payroll, will be made on the NYCT payroll.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.