Dedicated Announcer (HOURLY) - Conductors

Metropolitan Transportation Authority (MTA); New York (NY); Presencial; USD 28.000 - 50.000; Jornada completa

Descripción de la vacante

The Metropolitan Transportation Authority (MTA) seeks Dedicated Announcers (HOURLY) to inform riders about service disruptions and rerouted service. You will work with the Rail Control Center to gather incident details and translate them into clear announcements for customers.

The role also involves preparing scripts for planned GO messages and delivering professional, timely updates across various tours. Applicants must be current Conductors with at least one year of service and a solid

Formación

• Must be a Conductor who has completed a minimum of one year of service.
• Must have an enthusiastic, professional speaking voice and strong communication skills.
• Familiarity with NYCT transit rules and NYC subway service is required.

Responsabilidades

• Provide timely service disruption announcements to riders.
• Prepare announcement scripts for planned service disruptions in coordination with GO team.
• Translate information from Rail Control Center into clear rider information.
• Maintain accurate, engaging public communications during incidents.

Conocimientos

Enthusiastic speaking voice

Transit rules knowledge

NYC subway service knowledge

Verbal and interpersonal skills

MS Office experience

Educación

Conductor with at least 1 year service

Herramientas

MS Office

Descripción del empleo

Description

Title: Dedicated Announcer (HOURLY) - Conductors

First Date of Posting: 10/27/2026

Last Date of Filing: 11/26/2026

Authority: TA

Department: Subways

Division/Unit: Service Delivery/ Customer Communication

Reports to:Dedicated Announcers Supervisors

Location:Various Subdivision “B” Towers

Hours of Work: Various Tours

Dedicated Announcers

provide status updates regarding service disruptions to Subway riders. They provide rerouted service information by utilizing their knowledge of the system. They gather real-time incident-related information from their peers in the Rail Control Center and process it into an organized, understandable format. They then translate that information to the riding public as needed. The key objective of the Dedicated Announcers Program is to provide customers with timely information essential to their travel.

Compensation

Salaries will remain the same.

Responsibilities

In addition to making such knowledgeable and service-oriented announcements in response to a substantial number of incidents daily, Dedicated Announcers are also expected to prepare "Announcement Scripts" for upcoming planned service disruptions (e.g., General Orders) in coordination with the General Orders (GO) team.

Education And Experience

An applicant must be a Conductor who has completed a minimum of one year of service. Eligibility is contingent upon the employee having successfully completed their probationary period; individuals currently serving in probationary status will not be considered.

Desired Skills

• Enthusiastic, professional speaking voice
• Knowledge of NYCT transit rules and regulations
• Knowledge of NYC subway service
• Excellent verbal, written and interpersonal skills
• Experience with MS Office

Selection Method

Based On Evaluation Of Education, Skills, Experience, And Interview.

All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.