Substitute Guest Services | Front Desk (Part-Time)

Boulder-Jewish-Community-Center; Boulder (CO); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Sick leave

403b retirement plan with a generousem

Employer match

Job summary

The Boulder JCC is seeking a friendly Substitute Guest Services team member to welcome parents, children, visitors, and staff. You will manage front-desk inquiries, direct phone traffic, assist with program registration in the JCC database, and support event teams before and during events.

This part-time, non-exempt role offers flexible daytime/evening shifts, up to 8 hours weekly, with $17.51–$18.92 per hour and benefits such as sick leave and a 403b match. Equal opportunity employer.

Qualifications

• Demonstrated customer-service orientation; welcoming, positive attitude and capacity to adapt
• Solid computer skills including Google Suite, Microsoft Suite, Database (Salesforce experience a plus)
• Clear, professional, and effective written and verbal communications (both in-person and over the phone)
• Conscientious about arriving on time as scheduled
• Well-developed people skills and the ability to handle sensitive and confidential information with integrity and discretion
• Work independently with the ability to make sound decisions in the absence of a supervisor
• Ability to work occasional evenings a plus
• Excellent organization and attention to detail, a strong work ethic, and the ability to work independently and collaboratively in a team environment
• Ability to dress in a professional and business casual manner, e.g., no clothing that promotes hate, ripped clothing, crop or tube tops, flip flops, sweat pants, cycling gear, etc.

Responsibilities

• Approach Guest Services with an understanding and appreciation of the connection between welcoming guests and building community
• Serve as the first point of contact and ensure a warm, welcoming, and helpful experience for community members and staff (both virtual and in-person); managing phone and foot traffic
• Provide assistance to Venue & Events and Program staff leading up to and during public and private special events
• Perform general clerical and database support to update contact records, support program registration, and other data entry as needed
• Proactively manage all internal room reservations of the Boulder JCC's facilities for staff per Internal Reservation Process
• Continually optimize processes, including identifying best practices and drafting recommendations for Office protocols
• Partner with security guard(s) to follow security protocols

Skills

Customer-service orientation

Communication skills

Time management

Teamwork

Independent work

Tools

Google Suite

Microsoft Office

Salesforce

Database management

Job description

Description

Do you have a passion for people and customer service? Are you inspired to create positive change in our local community? Do you enjoy working in a collaborative and supportive environment in a values-driven organization that cares deeply for its employees? If so, the Boulder JCC might be the place for you!

Our dynamic and community-centered organization is looking to add a talented, conscientious, and resourceful Substitute Guest Services member to the team. The primary role of this position is to ensure a welcoming and informative presence for parents, children, visitors, and staff at the Boulder JCC. Guest Services staff serve as one of the most important ambassadors for the Boulder JCC as they are often the first person a visitor encounters upon entering the building. Guest Services will greet visitors, direct all incoming foot and phone traffic, schedule meetings/activity rooms, assist with program registration using the JCC database, and answer inquiries. They will also provide support to the Venue and Events and Programming Departments before and during special private and public events.

This position requires an affinity to work both independently and collaboratively to handle varied requests and proactively anticipate changing needs. In addition to being organized and detail-oriented, success in this position depends on your welcoming disposition, proactive approach to projects, and the ability to communicate effectively.

RESPONSIBILITIES

• Approach Guest Services with an understanding and appreciation of the connection between welcoming guests and building community
• Serve as the first point of contact and ensure a warm, welcoming, and helpful experience for community members and staff (both virtual and in-person); managing phone and foot traffic
• Provide assistance to Venue & Events and Program staff leading up to and during public and private special events
• Perform general clerical and database support to update contact records, support program registration, and other data entry as needed
• Proactively manage all internal room reservations of the Boulder JCC's facilities for staff per Internal Reservation Process
• Continually optimize processes, including identifying best practices and drafting recommendations for Office protocols
• Partner with security guard(s) to follow security protocols

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

This part-time position features flexible shift options, including daytime, evening, and some weekend availability. While performing regular duties, you will be required to sit, stand, reach, walk, or kneel, and to lift and/or move up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities.

COMPENSATION

This is a part-time, non-exempt position working up to 8 hours a week with a rate range of $17.51 to $18.92 per hour commensurate with experience. The benefits for part-time employees currently include sick leave and a 403b retirement plan with a generous employer match.

• sick leave
• 403b retirement plan with a generous employer match

We look forward to hearing from you!

The Boulder JCC is an Equal Opportunity Employer. You are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

• Demonstrated customer-service orientation; welcoming, positive attitude and capacity to adapt
• Solid computer skills including Google Suite, Microsoft Suite, Database (Salesforce experience a plus)
• Clear, professional, and effective written and verbal communications (both in-person and over the phone)
• Conscientious about arriving on time as scheduled
• Well-developed people skills and the ability to handle sensitive and confidential information with integrity and discretion
• Work independently with the ability to make sound decisions in the absence of a supervisor
• Ability to work occasional evenings a plus
• Excellent organization and attention to detail, a strong work ethic, and the ability to work independently and collaboratively in a team environment
• Ability to dress in a professional and business casual manner, e.g., no clothing that promotes hate, ripped clothing, crop or tube tops, flip flops, sweat pants, cycling gear, etc.