Part-Time Guest Services Front Desk — Community Ambassador

Boulder-Jewish-Community-Center; Boulder (CO); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Sick leave

403b retirement plan with a generousem

Employer match

Job summary

The Boulder JCC is seeking a friendly Substitute Guest Services team member to welcome parents, children, visitors, and staff. You will manage front-desk inquiries, direct phone traffic, assist with program registration in the JCC database, and support event teams before and during events.

This part-time, non-exempt role offers flexible daytime/evening shifts, up to 8 hours weekly, with $17.51–$18.92 per hour and benefits such as sick leave and a 403b match. Equal opportunity employer.

Qualifications

• Demonstrated customer-service orientation; welcoming, positive attitude and capacity to adapt
• Solid computer skills including Google Suite, Microsoft Suite, Database (Salesforce experience a plus)
• Clear, professional, and effective written and verbal communications (both in-person and over the phone)
• Conscientious about arriving on time as scheduled
• Well-developed people skills and the ability to handle sensitive and confidential information with integrity and discretion
• Work independently with the ability to make sound decisions in the absence of a supervisor
• Ability to work occasional evenings a plus
• Excellent organization and attention to detail, a strong work ethic, and the ability to work independently and collaboratively in a team environment
• Ability to dress in a professional and business casual manner, e.g., no clothing that promotes hate, ripped clothing, crop or tube tops, flip flops, sweat pants, cycling gear, etc.

Responsibilities

• Approach Guest Services with an understanding and appreciation of the connection between welcoming guests and building community
• Serve as the first point of contact and ensure a warm, welcoming, and helpful experience for community members and staff (both virtual and in-person); managing phone and foot traffic
• Provide assistance to Venue & Events and Program staff leading up to and during public and private special events
• Perform general clerical and database support to update contact records, support program registration, and other data entry as needed
• Proactively manage all internal room reservations of the Boulder JCC's facilities for staff per Internal Reservation Process
• Continually optimize processes, including identifying best practices and drafting recommendations for Office protocols
• Partner with security guard(s) to follow security protocols

Skills

Customer-service orientation

Communication skills

Time management

Teamwork

Independent work

Tools

Google Suite

Microsoft Office

Salesforce

Database management

Job description

The Boulder JCC is seeking a friendly Substitute Guest Services team member to welcome parents, children, visitors, and staff. You will manage front-desk inquiries, direct phone traffic, assist with program registration in the JCC database, and support event teams before and during events.

This part-time, non-exempt role offers flexible daytime/evening shifts, up to 8 hours weekly, with $17.51–$18.92 per hour and benefits such as sick leave and a 403b match. Equal opportunity employer.