Guest Services Associate — Part-Time, Flexible Shifts

Boulder Jewish Community Center; Boulder (CO); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Sick leave

403b retirement plan with generous?em|

Job summary

The Boulder Jewish Community Center is seeking a friendly Substitute Guest Services team member to welcome visitors, answer inquiries, and assist with program registrations in our community-focused facility.

You will be the first point of contact for parents, children, visitors, and staff, serving both in person and over the phone, and supporting venue events and programming as needed. Strong communication, computer, and organizational skills are required.

Qualifications

• Demonstrated customer-service orientation; welcoming, positive attitude and capacity to adapt
• Solid computer skills including Google Suite, Microsoft Suite, Database (Salesforce experience a plus)
• Clear, professional, and effective written and verbal communications (both in-person and over the phone)
• Conscientious about arriving on time as scheduled
• Well-developed people skills and the ability to handle sensitive and confidential information with integrity and discretion
• Work independently with the ability to make sound decisions in the absence of a supervisor
• Ability to work occasional evenings a plus
• Excellent organization and attention to detail, a strong work ethic, and the ability to work independently and collaboratively in a team environment
• Ability to dress in a professional and business casual manner, e.g., no clothing that promotes hate, ripped clothing, crop or tube tops, flip flops, sweat pants, cycling gear, etc.

Responsibilities

• Approach Guest Services with an understanding and appreciation of the connection between welcoming guests and building community
• Serve as the first point of contact and ensure a warm, welcoming, and helpful experience for community members and staff (both virtual and in-person); managing phone and foot traffic
• Provide assistance to Venue & Events and Program staff leading up to and during public and private special events
• Perform general clerical and database support to update contact records, support program registration, and other data entry as needed
• Proactively manage all internal room reservations of the Boulder JCC's facilities for staff per Internal Reservation Process
• Continually optimize processes, including identifying best practices and drafting recommendations for Office protocols
• Partner with security guard(s) to follow security protocols

Skills

Customer service

Communication

Google Suite

Microsoft Office

Salesforce

Punctuality

Teamwork

Evening availability

Tools

Salesforce CRM

Google Suite

Microsoft Office

Job description

The Boulder Jewish Community Center is seeking a friendly Substitute Guest Services team member to welcome visitors, answer inquiries, and assist with program registrations in our community-focused facility.

You will be the first point of contact for parents, children, visitors, and staff, serving both in person and over the phone, and supporting venue events and programming as needed. Strong communication, computer, and organizational skills are required.