Substation Automation Supervisor (Field Communications)

Eversource; Berlin (CT); On-site; USD 134,000 - 148,000; Full time

Job summary

Eversource Energy seeks a senior supervisor to lead field operations for SCADA RTUs, Data Concentrators, and HMIs across T&D assets. Core duties include delivering safe maintenance, technical support, and strong cyber security compliance while aligning with engineering groups and control centers.

The role emphasizes customer-first service and effective cross-team collaboration. Required are a Bachelor's in electrical engineering and 5–10 years of relevant experience, with travel to CT/MA/NH as

Qualifications

• Bachelor’s degree in electrical engineering, electrical technology, or similar discipline or equivalent experience.
• 5–10 years of experience required; transmission and distribution experience preferred.
• Must hold a valid motor vehicle drivers’ license.

Responsibilities

• Oversee safe installation, maintenance, and technical support of SCADA hardware and related systems.
• Monitor KPIs, identify trends, and take action within your jurisdiction.
• Provide performance feedback and conduct comprehensive reviews per bargaining unit contracts.
• Ensure proper application of local union contracts and manage grievances promptly.
• Drive safety initiatives and promote a safety-first culture.
• Collaborate with other departments to resolve customer issues and ensure emergency restoration readiness.

Skills

SCADA knowledge

Team leadership

Safety compliance

Communication

Problem solving

Education

Bachelor's degree in electrical engineering

Tools

SCADA systems

Substation telemetry

HMIs

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position

Provides leadership for all field aspects of Supervisory Control and Data Acquisition (SCADA) Remote Terminal Units (RTUs), Data Concentrators at substations, telemetering equipment, substation communication gateways and Human/Machine Interfaces (HMIs) for T&D assets across Eversource. Provides technical expertise and support to T&D Control Centers, Construction, Test & Maintenance groups, and all Engineering groups. Responsible for cyber security compliance and maintains conformance to all applicable standards for new and existing equipment installation and maintenance. Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

Essential Functions

• Ensures the safe and prompt installation, maintenance, and technical support of critical SCADA hardware and various electronic systems, components, and devices.
• Monitors key performance indicators, identifies trends, and takes appropriate actions within his/her jurisdiction.
• Sets clear expectations and provides ongoing feedback to employees regarding their performance.
• Effectively addresses performance issues.
• Conducts comprehensive performance reviews (per applicable bargaining unit contract).
• Responsible for the proper application of local union contracts and agreements.
• Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
• Directs safety awareness and compliance initiatives within the group, and monitors safety performance.
• Champions efforts to achieve world-class excellence regarding safe work practices and procedures, and safety performance.
• Demonstrates and role models a customer-first attitude.
• Seeks to quickly resolve customer issues by collaborating with employees and other departments.
• Fulfills storm duty assignments and participates in on-call rotation as required.

Technical Knowledge/Skill/Education/Licenses/Certifications

• Technical Knowledge/Skill: Working knowledge of power system operations, information technology, SCADA, and state-of-the-art equipment monitoring technology.
• Education: Bachelor’s degree in electrical engineering, electrical technology, or similar discipline or equivalent experience.
• Experience: Minimum of five (5) to ten (10) years’ experience is required. Experience in transmission and distribution systems is preferred. Previous supervisory experience is preferred.
• Licenses & Certifications: Must hold a valid motor vehicle drivers’ license.

Working Conditions

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

• Eversource offers a competitive total rewards program.
• Salary is commensurate with your experience.
• The annual salary range for this position is: $133,620.00-$148,470.00
• This position is eligible for a potential incentive.

Worker Type: Regular

Number of Openings: 1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.