Engineer, Maintenance Support

Eversource; Hooksett (NH); On-site; USD 100,000 - 112,000; Full time

Job summary

Eversource is seeking an Engineer, Maintenance Support in New Hampshire to provide technical support for substation operations and capital projects, including the Distribution Automation program. You will work with field crews, engineering, and project teams to ensure safe, compliant and reliable operation of transmission and distribution assets.

Responsibilities include testing, troubleshooting, and developing specs for procurement, plus participation in emergency response and after‑hours

Qualifications

• Bachelor’s degree in Engineering required.
• Minimum 3 years related experience; design experience preferred.
• Thermographer Certification ability is a plus; valid driver’s license required.

Responsibilities

• Support substation operations projects including the NH Distribution Automation program.
• Provide day‑to‑day technical support, evaluate test results, troubleshoot, and specify equipment.
• Ensure regulatory and compliance maintenance activities with proper documentation.
• Prepare work orders, drawings, proposals, and test results.
• Design, program, test, and support electrical, electronic, and control systems.
• Develop technical specs for procurement and maintenance of substation equipment.
• Diagnose and resolve malfunctioning electrical and software‑based equipment.
• Support maintenance activities including testing, infrared analysis, and corrective actions.
• Review and improve maintenance practices; coordinate training on industry standards.

Skills

Power system engineering

Substation operations

IEC 61850 knowledge

PLC communication (preferred)

NERC CIP familiarity (preferred)

Safety regulations knowledge

Technical documentation

Strong communication

Education

Bachelor’s degree in Engineering

Tools

SCADA

PLC programming

Job description

Eversource will not offer immigration‑related sponsorship for this position (e.g., H‑1B, O‑1, J‑1, TN, E‑3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role Overview

The Engineer, Maintenance Support provides technical engineering support to substation operations and supports substation operations projects including but not limited to the New Hampshire Distribution Automation capital investment program. This role works closely with field crews, engineering, and project groups to ensure safe, compliant, and reliable operation of transmission and distribution assets. Participation in emergency response, after hours support, and storm restoration is required.

Essential Functions

• Support substation operations projects including but not limited to the New Hampshire Eversource Distribution Automation capital investment program.
• Provide day‑to‑day and emergent technical support for substation operations, including evaluating test results, troubleshooting issues, issuing test and equipment specifications, and recommending solutions.
• Ensure regulatory and compliance maintenance activities are completed on time with accurate documentation.
• Prepare and review work orders, construction drawings, proposals, and test results using various enterprise systems.
• Design, program, test, troubleshoot, and support the installation of electrical, electronic, microprocessor‑based, and electromechanical systems used to monitor, protect, and operate the transmission and distribution systems.
• Develop and issue technical specifications for the procurement and maintenance of substation, SCADA, communication, and automation equipment.
• Provide engineering expertise to diagnose and resolve malfunctioning electrical and software‑based equipment.
• Support maintenance activities including testing, repair, infrared inspection analysis, and corrective actions.
• Review and improve maintenance practices and procedures; coordinate training on industry standards and equipment.
• Support capital projects through field guidance, technical recommendations, design modifications, and on‑site troubleshooting.
• Identify recurring equipment issues and recommend corrective actions or system improvements.
• Develop lessons learned documentation and report findings and solutions.
• Conduct evaluations and support the implementation of new technologies, systems, and test equipment.
• Work closely with Transmission & Distribution Engineering, Projects, and Operations groups to develop technical solutions.
• Serve as a liaison with internal and external customers, emphasizing safety, reliability, and customer satisfaction.
• Assist with system restoration during storms, emergencies, and assigned emergency response activities.
• Perform other related duties as assigned.

Technical Knowledge and Skills

• Knowledge of power system engineering, transmission and distribution operations, substation automation, and field communications.
• Working knowledge of IEC 61850 and associated technologies.
• Understanding of communication protocols, routable network design, and network topology.
• Experience with or familiarity with PLC communication and program configuration (preferred).
• Familiarity with NERC Reliability and Cyber Security (CIP) standards (preferred).
• Knowledge of applicable safety regulations, including the National Electric Safety Code.
• Familiarity with substation equipment such as transformers, circuit breakers, switchgear, reclosers, capacitor banks, reactors, switches, and battery systems.
• Ability to read and interpret technical drawings, specifications, procedures, and test documentation.
• Strong analytical and problem‑solving skills with the ability to work independently.
• Ability to provide technical guidance and training to peers and field resources.
• Strong written and verbal communication skills across varying technical audiences.
• Proficiency with MS Office and web‑based tools.
• Strong teamwork, customer focus, and organizational skills.
• Familiarity with utility regulatory processes and requirements in New Hampshire is preferred.

Education:

Bachelor’s degree in Engineering

Experience:

Minimum of 3 years related experience is required. Engineering design experience preferred.

Licenses & Certifications:

Valid motor vehicle operator’s license required. Ability to obtain Thermographer Certification.

Working Conditions:

Must be available for emergency restoration assignments, including off‑hours and storm response. Travel within MA/CT/NH, including occasional overnight travel, is required. Work performed in office environments, substations, construction sites, and field locations around energized electrical equipment. Use of company‑provided personal protective equipment is required. Must be available to assist/support emergent issues.

Competencies:

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross‑functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $100,490.00-$111,660.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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Who we are:

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.