Subscription Renewals & Operations Specialist

purestorage; Chicago (IL); On-site; USD 41,000 - 77,000; Full time

Benefits offered by this job

Incentive pay

Equity

Job summary

Pure Storage is seeking a Renewal Operations Specialist to join the renewals team and drive revenue through accurate renewals for the installed base. You will coordinate with Channel Partners and Account Managers, validate data, and quote renewal opportunities while ensuring SOX compliance and streamlined processes.

The role focuses on building processes, improving reporting, and partnering with Sales and Finance to align renewal dates and extend co-terms.

Qualifications

• 2+ years experience in sales operations and/or contract administration.
• Solid Salesforce aptitude.
• Ability to organize and prioritize activities.
• Strong oral and written communication skills.
• Organizational and follow up skills, problem solving and analytical skills.
• Inventory/installed base management experience is a plus.
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.

Responsibilities

• Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
• Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment.
• Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner.
• Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term.
• Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage.
• Effectively communicate company messages, value propositions, etc. verbally and in writing.
• Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data.
• Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle.
• Accurately confirm and quote all subscription renewal opportunities for assigned territory.
• Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups.
• Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3.
• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams.
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates.
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools.
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting

Skills

Sales ops

Salesforce

Communication

Organization

Analytical

Tools

Salesforce

Job description

Pure Storage is seeking a Renewal Operations Specialist to join the renewals team and drive revenue through accurate renewals for the installed base. You will coordinate with Channel Partners and Account Managers, validate data, and quote renewal opportunities while ensuring SOX compliance and streamlined processes.

The role focuses on building processes, improving reporting, and partnering with Sales and Finance to align renewal dates and extend co-terms.