Subscription Meal Operations Coordinator

JFSA; Los Angeles (CA); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equal employment opportunities

Job summary

Jewish Family Service LA in Los Angeles seeks an Administrative and Operations Coordinator to lead enrollment, billing, and delivery coordination for the Subscription Meal Program. You will ensure accurate records, clear communication, and a high‑quality customer experience in a fast‑paced startup environment.

The role requires strong organizational skills, detail orientation, and comfort with technology. You will collaborate across teams to implement new systems and improve processes while

Qualifications

• High school diploma or equivalent required.
• Associate degree, bachelor’s degree, business certificate, or additional training in business administration, operations, customer service, accounting, hospitality, or a related area preferred.
• At least four years of progressively responsible experience in administrative coordination, business operations, customer service, order processing, billing, logistics, office management, or a related role.
• Experience working in a small business, startup, subscription service, food‑service operation, meal delivery program, hospitality business, healthcare service, or other customer‑focused commercial environment preferred.
• Experience independently managing detailed administrative processes and following work through completion.
• Experience working with older adults, caregivers, or culturally diverse communities desirable.

Responsibilities

• Serve as a primary point of contact for current and prospective subscribers by telephone, email, website, and other communication channels.
• Respond promptly, professionally, and compassionately to customer questions, concerns, and service requests.
• Assist customers with enrollment, meal selections, account changes, delivery schedules, temporary holds, cancellations, billing questions, and other subscription needs.
• Explain program services, pricing, ordering procedures, delivery expectations, and customer policies clearly and accurately.
• Maintain detailed records of customer contacts, requests, complaints, resolutions, and follow‑up activities.
• Take ownership of routine customer‑service issues and coordinate timely resolution of more complex concerns.
• Provide courteous and patient assistance to older adults, caregivers, family members, and other customers.
• Help create customer‑service scripts, frequently asked questions, standard responses, and subscriber communication templates.
• Assist with customer satisfaction surveys and other efforts to improve the subscriber experience.
• Identify recurring customer concerns and recommend changes to improve service quality and retention.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Problem-solving

Team collaboration

Multitasking

Education

High school diploma

Associate/Bachelor's in related field

Tools

Microsoft Outlook

Microsoft Excel

CRM systems

Billing software

Job description

Jewish Family Service LA in Los Angeles seeks an Administrative and Operations Coordinator to lead enrollment, billing, and delivery coordination for the Subscription Meal Program. You will ensure accurate records, clear communication, and a high‑quality customer experience in a fast‑paced startup environment.

The role requires strong organizational skills, detail orientation, and comfort with technology. You will collaborate across teams to implement new systems and improve processes while