Subscriber Retention & Growth Lead - Music Platform

Apple, Inc.; Cupertino (CA); On-site; USD 150,000 - 226,000; Full time

Benefits offered by this job

Comprehensive medical and dental cover

Retirement benefits

Employee stock programs / RSUs

Discounted Apple products

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. is seeking a strategic Commercial professional to lead subscriber retention for Apple Music from its Cupertino HQ.

You will steer retention roadmaps, launch initiatives globally, and partner with Product, Engineering, Marketing, Analytics, Finance, and Ops to optimise subscriber lifetime value. You will own the churn reduction strategy, analyse subscription economics, and present findings to senior leaders.

Qualifications

• Strategy or commercial roles within the tech industry.
• Strong business acumen with an intuitive grasp of consumer behaviour.
• Deep analytical ability and the ability to translate data into clear business recommendations.
• Experience working with cross-functional teams, including Product and Engineering.
• Proven track record owning and driving initiatives from start to finish.
• Ability to align partners and drive consensus in ambiguous environments.
• Excellent communication and stakeholder management, including presenting to senior executives.

Responsibilities

• Develop and execute retention roadmaps to drive subscriber and revenue growth for Apple Music.
• Lead end-to-end retention launches, including offers, messaging, and plans across global markets.
• Operationalise new retention capabilities and test messaging and targeting to optimise offers.
• Develop and own strategy to reduce involuntary churn across payment methods, prevention, and recovery.
• Combine subscription economics with consumer insights to prioritise opportunities.
• Collaborate with Product, Engineering, Marketing, Analytics, Finance, and Ops to deliver launches on time.
• Establish KPIs and retention metrics to measure performance and identify opportunities early.
• Provide regular updates and strategic recommendations to leadership.

Skills

Strategy

Commercial experience

Business acumen

Analytical thinking

Cross-functional collaboration

Executive communication

Education

MBA or equivalent experience

Job description

Apple Inc. is seeking a strategic Commercial professional to lead subscriber retention for Apple Music from its Cupertino HQ.

You will steer retention roadmaps, launch initiatives globally, and partner with Product, Engineering, Marketing, Analytics, Finance, and Ops to optimise subscriber lifetime value. You will own the churn reduction strategy, analyse subscription economics, and present findings to senior leaders.