Submission Specialist - NGC Coins - Second Shift

Certified Collectibles Group; Sarasota (FL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Vision Dental Insurance

PTO and Paid Holidays

401(k) with company match

Career development opportunities

Job summary

Certified Collectibles Group in Sarasota, FL, on-site, full-time Submission Specialist role. Shift: Mon-Fri 6:00 pm–2:30 am. Process high-volume coin submissions, maintain records, and ensure accuracy across grading/encapsulation workflows.

Earn a $1,000 signing bonus if you sign by 9/30/2026 and enjoy comprehensive benefits. Prior experience with high-value items and ERP/CRM systems is preferred. This role emphasizes data integrity and operational excellence.

Qualifications

• Minimum 2+ years in operations, order processing, logistics, or related fields.
• Experience handling coins or high-value items preferred.
• Strong attention to detail and accuracy.
• Ability to work independently on a night-shift environment.
• Excellent organizational and time-management skills.
• Good problem-solving and escalation identification abilities.
• Experience with ERP, CRM, and workflow management systems.
• Capable of managing multiple priorities in a fast-paced setting.
• Team-oriented with support for operations and customer service goals.
• High School Diploma or equivalent required.

Responsibilities

• Process high-volume coin submissions from dealers and Mint partners.
• Review submission paperwork for completeness and accuracy.
• Create, update, and maintain submission records in company systems.
• Generate labels and documentation to support grading operations.
• Verify customer instructions and service selections.
• Identify discrepancies and escalate to appropriate associates or managers.
• Prepare submissions for Verification, Grading, Encapsulation, and Shipping.
• Prioritize work based on turnaround commitments and deadlines.
• Support overnight processing goals for next-day operations.
• Collaborate with internal departments for timely order completion.

Skills

Attention to detail

Time management

Problem solving

Independent worker

Organization

Multi-tasking

ERP proficiency

CRM proficiency

Workflow management

Education

High School Diploma or equivalent

Tools

ERP

CRM

Workflow systems

Job description

Submission Specialist

Sarasota, FL, On-site, Full-time, Monday-Friday 6:00 pm - 2:30 am schedule

Now offering a $1,000 hiring bonus for eligible new hires who sign offers by September 30, 2026*

We are seeking a full-time Submission Specialist to join our growing NGC Operations team. This role is responsible for processing high-volume coin submissions from dealers, collectors, and Mint partners. The Submission Specialist serves as an operational partner to the Key Account team by ensuring submissions are accurately prepared, documented, and routed through the operation process.

This position is primarily focused on submission processing, data accuracy, workflow management, and operational excellence.

About Us

Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles market. Founded in 1987, CCG provides third-party authentication and grading services that protect the integrity of the hobby and empower confident buying and selling decisions. To date, more than 110 million coins, banknotes, comic books, magazines, trading cards, sports cards, stamps, video games & home videos, and autographs have been certified by CCG. Trusted by collectors and dealers worldwide, CCG has locations in the United States, United Kingdom, Germany, United Arab Emirates and China.

What You Will Do As a Submission Specialist

• Process high-volume coin submissions from dealers, elite collectors, and Mint partners.
• Review submission paperwork for completeness, accuracy, and compliance with service requirements.
• Create, update, and maintain submission records within company systems.
• Generate labels and other required documentation to support grading operations.
• Verify customer instructions, service selections, and special handling requests.
• Identify discrepancies and escalation issues to the appropriate Key Account Associate or manager.
• Prepare submissions for efficient movement through Verification, Grading, Encapsulation, and Shipping.
• Prioritize work based on turnaround commitments and operational deadlines.
• Support overnight processing goals to ensure submissions are ready for next-day operations.
• Partner with internal departments to ensure accurate and timely order completion.

What Makes You The Ideal Candidate

• 2+ years of experience in operations, order processing, inventory control, logistics, manufacturing support, or a related field.
• Experience handling coins, collectibles, or other high-value items preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and efficiently in a night-shift environment.
• Excellent organizational and time-management skills.
• Strong problem-solving skills and the ability to identify and escrow issues appropriately.
• Comfortable working within ERP, CRM, and workflow management systems.
• Ability to manage multiple priorities in a fast-paced production environment.
• Team-oriented mindset with a focus on supporting operational and customer service goals.
• High School Diploma or equivalent.

WHY YOU WILL LOVE WORKING WITH US

• Hourly rate of $21.00 plus 10% shift differential for second shift positions, Full-time, 6:00 pm - 2:30 am schedule
• $1,000 hiring bonus for new employees who sign offers for this role by September 30, 2026*
• Comprehensive benefits including Medical, Vision, and Dental Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) retirement plan with company match
• Career development & learning opportunities
• Subject to terms and conditions. Ask for details.

We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe that diversity strengthens our team and drives innovation, and we welcome candidates from all backgrounds to apply.